Daphne Tiong Hui Xian
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
11
11
years of professional experience
Work History
Senior Retail Store Supervisor
Boarding Gate (Seager Inc)
09.2023 - Current
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Conducted inventory analysis to determine optimal stock levels.
- Determined layout of store merchandise for visual appeal to consumers.
- Trained and oriented associates to maximize team performance.
- Coordinated merchandising displays, signage and sales enablement.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Planning roster for 9 stores.
Retail Store Supervisor
The Wallet Shop (Seager Inc)
02.2022 - 09.2023
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained and oriented associates to maximize team performance.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Answered product questions and assisted customers in selection and checkout.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Observed and monitored store's security cameras to reduce retail crimes.
- Oversaw employees and store functions on daily basis.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Conducted inventory analysis to determine optimal stock levels.
- Determined layout of store merchandise for visual appeal to consumers.
- Liaised with store manager to set up visually appealing layout for store merchandise.
Shift Leader
Footlocker Pte Ltd
06.2019 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Supervisor
Under Armour S.E.A Pte Ltd, Triple Pte Ltd
04.2017 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Assistant Supervisor
Asics, Trendz
03.2016 - 03.2017
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
Senior Retail Associate
The Wallet Shop
02.2014 - 02.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Senior Retail Associate
Flourish
01.2013 - 01.2014
- Actively promoted & sold women’s fashion apparels
- Advise customers on items to match with their purchase
- Assisted in stock-taking and display of merchandise.
Education
Nitec Cert in Beauty Therapy -
Simei ITE
Higher Nitec Cert in Beauty and Spa -
Bedok Town Secondary School
Skills
- People Management
- Cash Register Operations
- New Employee Orientation
- Customer Service Management
- Shelf Restocking
- Cash Handling Oversight
- Retail Inventory Management
- Visual Merchandising
Timeline
Senior Retail Store Supervisor
Boarding Gate (Seager Inc)
09.2023 - Current
Retail Store Supervisor
The Wallet Shop (Seager Inc)
02.2022 - 09.2023
Shift Leader
Footlocker Pte Ltd
06.2019 - 02.2022
Supervisor
Under Armour S.E.A Pte Ltd, Triple Pte Ltd
04.2017 - 06.2019
Assistant Supervisor
Asics, Trendz
03.2016 - 03.2017
Senior Retail Associate
The Wallet Shop
02.2014 - 02.2016
Senior Retail Associate
Flourish
01.2013 - 01.2014
Nitec Cert in Beauty Therapy -
Simei ITE
Higher Nitec Cert in Beauty and Spa -
Bedok Town Secondary School
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