DAPHNE YAP
Summary
A self-driven sales and operations professional with more than 25 years of experience in the luxury retail environment. Proven ability to achieve key performance index for individual sales targets. A strong team player who works well with peers and all levels of management with excellent interpersonal communication. Good organisation skills and meticulous in detail. A keen learner with a positive attitude.
Overview
29
29
years of professional experience
Work History
Boutique Office Executive
Richemont Luxury (Singapore) Pte Ltd
2023.10 - 2024.04
- Omnichannel stock management performance, Inventories Performance, Procedures & Compliance
Senior Boutique Support Executive
The Hour Glass Ltd
2000.06 - 2023.10
- Promote sales through customer service and product knowledge advisory, Attend to customers' needs and enquiries, Provide after sales service and follow up attention, Replenishment of stock, Maintain outlet cleanliness, Perform daily administrative duties, Key holder of the shop safe, Handling of till float and petty cash, Working closely with shop manager in shop operations
Sales Associate
Loewe under LVMH Group
1998.01 - 2000.01
- Promote sales through customer service and product knowledge advisory, Attend to customers' needs and enquires, Provide after sales service and follow up attention, Repair and maintenance of accessories, bags and small leather goods and follow up with customers, Maintain outlet cleanliness and enhance stock display to attract sales, Meet monthly sales target, Perform closing of sales monthly
Sales Associate
Guess under F J Benjamin
1995.01 - 1998.01
- Promote sales through customer service and product knowledge advisory in a fast paced environment, Merchandising of apparels and watches, Attend to customers' needs and enquires, Provide after sales service and follow up attention, Replenishment of stock, Maintain outlet cleanliness and enhance stock display to attract sales, Meet monthly sales target
Education
High School Diploma -
Thames Business School
Singapore06.1998
High School Diploma -
ITE Clementi
Singapore06.1996
High School Diploma -
Newtown Secondary School
Singapore10.1993
Skills
- Good Interpersonal Skills
- Inventory Control
- Office Administration
- Document Management
- Omni channel stock management
Ensured compliance with company policies
Education And Qualification
- Year, Thames Marketing Certificate
- Year, ITE CBS Accounting Certificate (ITE Clementi)
- Year, GCE O Levels (New Town Secondary School)
Personal Information
- Available: 1st May 2024 onwards
- Nationality: Singaporean
Timeline
Boutique Office Executive
Richemont Luxury (Singapore) Pte Ltd
2023.10 - 2024.04
Senior Boutique Support Executive
The Hour Glass Ltd
2000.06 - 2023.10
Sales Associate
Loewe under LVMH Group
1998.01 - 2000.01
Sales Associate
Guess under F J Benjamin
1995.01 - 1998.01
High School Diploma -
Thames Business School
High School Diploma -
ITE Clementi
High School Diploma -
Newtown Secondary School
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