Daphne How
Singapore
Summary
Experienced and energetic sales associate with 8 years of expertise in a fast-paced retail environment. Passionate about identifying customer needs, driving sales, and enhanced customer journey.
Overview
10
10
years of professional experience
Work History
Client Advisor
Gucci Pte Ltd
Changi Airport Singapore
04.2023 - Current
- Drive and achieve individual and team KPIs, including sales targets, client outreaches, average ticket, NPS and conversion rate.
- Engage with clients and build long term relationships using various clienteling tools to cultivate brand loyalty.
- Participate in ongoing product knowledge and sales training modules in person and virtually through the Gucci Retail Training portal.
- Support the back of house team with cycle count and stock take processes as required from time to time.
- Exercise team work and collaboration to ensure that client needs are placed at top priority
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Art Teacher
HiArt
Singapore, Singapore
04.2022 - 03.2023
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Communicated with parents to inform about child's progress and classroom behavior.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Established a positive and inclusive classroom environment that encouraged open communication and collaboration among students.
Sales associate
Swarovski
Singapore, Singapore
09.2018 - 02.2022
- Created and maintained relationships and loyalty with customers.
- Learning approach in understanding best sellers, new arrivals, product knowledge and all category information.
- Proactive achievement of monthly sales objectives.
- Assist with stock maintenance and cycle counts.
- Responsible dealing with customer complaints by liaising with the manager when necessary.
- Always communicate with the team member to ensure everything goes smooth.
- Ensure store presentation and VM standards are maintained according to company directives.
- Maintain CRM system, POS system, Word Excel, and email.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Beauty advisor
Kose
04.2016 - 08.2018
- Understanding of which products suit different skin types
- Extensive knowledge of makeup, hair care, and skincare products
- Identify customer needs and recommend cosmetics and skincare products based on their preferences
- Explain to customers how to use products they're interested in buying
- Advise customers on how to take care of their skin
- Replenish stock as needed
- Ability to remain calm and pleasant during peak hours
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Processed payments, entering sales in the register for prompt customer service.
Beauty Advisor
h2o
03.2015 - 02.2016
- Updating system stock (in/out)
- Maintained counter and display areas for cleanliness and organization
- Arranged merchandise to present visually appealing displays and attract clients
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Greeted customers, helped locate merchandise, and suggested suitable options
- Listened to customer needs and desires to identify and recommend optimal products
- Balanced and organized the cash register by handling cash, counting change, and storing coupons
- Built customer loyalty and retention by delivering excellent shopping experiences
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Sales associate
Kitschen
07.2014 - 03.2015
- Provided information about products with their features and benefits to customers
- Provided professional beauty care consultation
- Assisted customers in selecting the ideal product mix suitable for various skin types, needs, and lifestyle preferences
- Being responsible for processing cash and card payments
- Promote clothing apparels
- Assisting shoppers to find the goods and products they are looking for
- Keeping the store tidy and clean, this includes hovering and mopping
- Attaching price tags to merchandise on the shop floor
- Receiving and storing the delivery of large amounts of stock.
Education
SPM -
SSN SMK SERI KOTA
01.2013
Skills
- Client interaction
- Cross-selling techniques
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Customer Service
- Multi-tasking strength
Languages
English
Chinese (Mandarin)
Malay
Cantonese
Timeline
Client Advisor
Gucci Pte Ltd
04.2023 - Current
Art Teacher
HiArt
04.2022 - 03.2023
Sales associate
Swarovski
09.2018 - 02.2022
Beauty advisor
Kose
04.2016 - 08.2018
Beauty Advisor
h2o
03.2015 - 02.2016
Sales associate
Kitschen
07.2014 - 03.2015
SPM -
SSN SMK SERI KOTA