Daphne How
Singapore
Summary
Experienced and energetic sales associate with 8 years of expertise in a fast-paced retail environment. Passionate about identifying customer needs, driving sales, and enhanced customer journey.
Overview
10
10
years of professional experience
Work History
Client Advisor
Gucci Pte Ltd
04.2023 - Current
- Drive and achieve individual and team KPIs, including sales targets, client outreaches, average ticket, NPS and conversion rate.
- Engage with clients and build long term relationships using various clienteling tools to cultivate brand loyalty.
- Participate in ongoing product knowledge and sales training modules in person and virtually through the Gucci Retail Training portal.
- Support the back of house team with cycle count and stock take processes as required from time to time.
- Exercise team work and collaboration to ensure that client needs are placed at top priority
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Art Teacher
HiArt
04.2022 - 03.2023
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Communicated with parents to inform about child's progress and classroom behavior.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Established a positive and inclusive classroom environment that encouraged open communication and collaboration among students.
Sales associate
Swarovski
09.2018 - 02.2022
- Created and maintained relationships and loyalty with customers.
- Learning approach in understanding best sellers, new arrivals, product knowledge and all category information.
- Proactive achievement of monthly sales objectives.
- Assist with stock maintenance and cycle counts.
- Responsible dealing with customer complaints by liaising with the manager when necessary.
- Always communicate with the team member to ensure everything goes smooth.
- Ensure store presentation and VM standards are maintained according to company directives.
- Maintain CRM system, POS system, Word Excel, and email.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Beauty advisor
Kose
04.2016 - 08.2018
- Understanding of which products suit different skin types
- Extensive knowledge of makeup, hair care, and skincare products
- Identify customer needs and recommend cosmetics and skincare products based on their preferences
- Explain to customers how to use products they're interested in buying
- Advise customers on how to take care of their skin
- Replenish stock as needed
- Ability to remain calm and pleasant during peak hours
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Processed payments, entering sales in the register for prompt customer service.
Beauty Advisor
h2o
03.2015 - 02.2016
- Updating system stock (in/out)
- Maintained counter and display areas for cleanliness and organization
- Arranged merchandise to present visually appealing displays and attract clients
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Greeted customers, helped locate merchandise, and suggested suitable options
- Listened to customer needs and desires to identify and recommend optimal products
- Balanced and organized the cash register by handling cash, counting change, and storing coupons
- Built customer loyalty and retention by delivering excellent shopping experiences
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Sales associate
Kitschen
07.2014 - 03.2015
- Provided information about products with their features and benefits to customers
- Provided professional beauty care consultation
- Assisted customers in selecting the ideal product mix suitable for various skin types, needs, and lifestyle preferences
- Being responsible for processing cash and card payments
- Promote clothing apparels
- Assisting shoppers to find the goods and products they are looking for
- Keeping the store tidy and clean, this includes hovering and mopping
- Attaching price tags to merchandise on the shop floor
- Receiving and storing the delivery of large amounts of stock.
Education
SPM -
SSN SMK SERI KOTA
01.2013
Skills
- Client interaction
- Cross-selling techniques
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Customer Service
- Multi-tasking strength
Languages
English
Chinese (Mandarin)
Malay
Cantonese
Timeline
Client Advisor
Gucci Pte Ltd
04.2023 - Current
Art Teacher
HiArt
04.2022 - 03.2023
Sales associate
Swarovski
09.2018 - 02.2022
Beauty advisor
Kose
04.2016 - 08.2018
Beauty Advisor
h2o
03.2015 - 02.2016
Sales associate
Kitschen
07.2014 - 03.2015
SPM -
SSN SMK SERI KOTA
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