Daphanie Neo
Summary
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Beauty Advisor
Shu Uemura
09.2024 - 09.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Beauty Advisor
Givenchy Beauty
08.2024 - 09.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Beauty Advisor
Jo Malone London
06.2023 - 02.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Trained new staff in product knowledge and customer service protocols.
Food and Beverage Associate
Shake Shack
01.2023 - 04.2023
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Staff Associate
Popular Bookstore
07.2022 - 12.2022
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
N Level -
Evergreen Secondary School
Woodlands 2022
Skills
- Station Preparation
- Stocking and Receiving
- Teamwork and Collaboration
- Item Ticketing and Pricing
- Store Opening and Closing
Timeline
Beauty Advisor
Shu Uemura
09.2024 - 09.2024
Beauty Advisor
Givenchy Beauty
08.2024 - 09.2024
Beauty Advisor
Jo Malone London
06.2023 - 02.2024
Food and Beverage Associate
Shake Shack
01.2023 - 04.2023
Staff Associate
Popular Bookstore
07.2022 - 12.2022
N Level -
Evergreen Secondary School