Danny Chew Yuen Wee
Singaporean
Summary
Dedicated Store Manager with 8 years of experience in the retail industry.Proven track record of driving operational excellence,maximizing sales,and ensuring exceptional customer experiences.Adept at leading and motivating teams to achieve performance goals and maintain visual merchandising standards.Strong communication and problem -solving skills ,combined with a deep understanding of fashion trends and customer preferences.Committed to fostering a positive work environment and consistently exceeding targets through strategic planning and effective team leadership.
Overview
15
15
years of professional experience
Work History
Senior Store Manager
GOELIA GLORIA JEWEL CHANGI AIRPORT
12.2023 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Maintained quality through training and coaching during daily activities.
- Planned and assigned workload by delegating tasks and directing team members.
- Assisted in recruiting, hiring and training of team members.
Store Project Manager
H&M
02.2016 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Planned, designed, and scheduled phases for large projects.
- Developed and implemented safety awareness communications between workers and management.
- Lead&Assist on iON H&M store closure project with facility,stock transfer,staff movement,selling
- Leading total 16 headcount of delivery team to complete more than 16000 pieces of stock to ready for opening and visuals presentation for Orchard Building Re-Opening project
Section Manager
zara
01.2009 - 12.2015
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Improved user service quality to promote customer loyalty and enhance operations efficiency.
Education
High School Diploma -
SMk Chung Hua
MalaysiaSkills
Sales Expertise
Safety Awareness
Scheduling Knowledge
Manage Operations
Team Leadership
Mentoring
Sales Analysis
Hiring and Onboarding
Visual Merchandising
Staff Recruitment
Customer Service
Languages
English
Chinese (Mandarin)
Malay
Timeline
Senior Store Manager
GOELIA GLORIA JEWEL CHANGI AIRPORT
12.2023 - Current
Store Project Manager
H&M
02.2016 - 11.2023
Section Manager
zara
01.2009 - 12.2015
High School Diploma -
SMk Chung Hua