Danny Tan
Summary
Proactive Senior Product Manager with extensive experience in product development and sales engineering. Successfully increased product adoption and improved user experience through innovative features and collaboration. Skilled in market research, stakeholder management, and strategic planning, bringing a strong track record of driving growth and customer satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Ichi Seiki Pte Ltd
03.2017 - Current
- Increased product adoption by identifying customer needs and developing innovative product features.
- Improved user experience by collaborating the field application teams on new engineering support enhancements.
- Conducted market research to identify new opportunities and target markets.
- Mentored junior Product Managers in effective project management techniques and industry best practices.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Increased new client acquisition through targeted initiatives.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Senior Sales Engineer
Xpac Technologies Pte Ltd
03.2013 - 12.2015
- Implemented innovative lead generation tactics which resulted in an expanded pipeline of potential customers.
- Collaborated with product development teams to identify and address customer needs, leading to improved product offering
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Developed strong client relationships for long-term business growth and customer satisfaction.
- Established credibility with clients by demonstrating deep industry expertise and technical knowledge during engagements.
- Exceeded annual sales targets through diligent prospecting, relationship-building, and closing of key deals.
- Evaluated competitors'' products regularly to stay informed about market trends while continuously improving own product offerings.
- Maintained detailed records of all sales activities using CRM software to track progress towards goals.
Sales Engineer
Sealed Air Corp.
07.2010 - 02.2013
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Identified and supported resale opportunities to achieve sales plans.
- Increased sales revenue by consistently meeting and exceeding sales targets through introduction of new products and regular visits.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring customer's satisfactory.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Achieved consistent year-over-year growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
- Analyzed market trends, competitor performance and product strengths.
Sales Engineer
Bluenext Technologies Pte Ltd
01.2007 - 05.2010
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Identified and supported resale opportunities to achieve sales plans.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Liaised with assigned accounts to foster relationship development.
- Submitted booking forecasts, monthly highlights and CRM entries.
Sales Executive
JAS Components Singapore Pte Ltd
06.1999 - 10.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Expanded market share with strategic territory planning and targeted prospecting.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Civil Service
Singapore Police Force
06.1992 - 06.1998
Education
High School Diploma -
Singapore Poly
Singapore 06.2000
No Degree - Electro-Mechanical
ITE Jurong
Singapore 06.1996
No Degree - GCE O Level
St Thomas Secondary School
Singapore 12.1989
No Degree - PSLE
Outram Primary School
Singapore 12.1986
Skills
- Product Launches
- Cross-Functional Collaboration
- Strategic Planning
- Product Development
- Project Management
- Negotiation
- Market penetration strategy
- Business Development
- Business Relationship Management
- Pricing strategy
- Competitive Analyses
- Product Training
- Microsoft Office
Certification
Professional Selling Skill Stage 3
Timeline
Senior Product Manager
Ichi Seiki Pte Ltd
03.2017 - Current
Senior Sales Engineer
Xpac Technologies Pte Ltd
03.2013 - 12.2015
Sales Engineer
Sealed Air Corp.
07.2010 - 02.2013
Sales Engineer
Bluenext Technologies Pte Ltd
01.2007 - 05.2010
Sales Executive
JAS Components Singapore Pte Ltd
06.1999 - 10.2006
Civil Service
Singapore Police Force
06.1992 - 06.1998
High School Diploma -
Singapore Poly
No Degree - Electro-Mechanical
ITE Jurong
No Degree - GCE O Level
St Thomas Secondary School
No Degree - PSLE
Outram Primary School
Professional Selling Skill Stage 3
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