Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Dannae Yep Weng Loon

Singapore

Summary

Dynamic F&B Specialist | 30+ Years of Leadership Across Asia | Growth, Retail Sales & Customer Excellence Catalyst Proven F&B leader with 3 decades of operational excellence, retail sales, and customer innovation across Quick Service Restaurant and multi-unit operations in Asia. Scaled 25+ outlets, delivering $ 22 M+ in revenue growth and significant gains in profitability. Implemented AI-powered inventory systems, cutting waste by 15% and boosting margins by 10%. Known for building agile teams, enhancing customer experience, and translating insights into revenue-driving strategies. A results-oriented, collaborative leader dedicated to fostering innovation, enhancing efficiency, and achieving scalable success in dynamic and competitive markets.

Overview

32
32
years of professional experience

Work History

Training and Development Director

TNI Corporation KING Coffee
06.2025 - Current
  • Designed and implemented training programs to enhance employee skills and productivity.
  • Evaluated training effectiveness through feedback and performance assessments.
  • Collaborated with department leaders to align training initiatives with organizational goals.
  • Facilitated workshops and seminars to promote professional development across teams.

General Manager

Le Matin Patisserie
11.2023 - 02.2024
  • Develop and manage budgets, forecasts, and financial plans.
  • Monitor sales performance, costs, and profitability, taking corrective actions as needed.
  • Analyze financial reports and provide insights for improvement.
  • Projection of Average Order Value (AOV) Cost of Goods Sold (COGS): ~30% Gross Profit Margin: ~ (70%) Labor Costs: ~ (21%) Operating Expenses: ~ (19%) Net Profit: ~ (30%)

Country Manager

Henri Charpentier
01.2023 - 11.2023
  • Managed a team of 20 associates, leading them to exceed monthly sales targets by 15-20% consistently.
  • Developed and implemented strategies that increased store foot traffic by 25% and boosted sales conversion rates by 10%.
  • Led weekly training sessions, resulting in a 30% improvement in staff product knowledge and 15% higher customer satisfaction scores.

Deputy General Manager

RMA GROUP Airport
09.2022 - 12.2022
  • Managed daily operational sites, including supervising 45-60 staff members and overseeing inventory of 500+ SKUs.
  • Developed and implemented sales strategies that increased revenue by 10% and improved customer satisfaction scores by 15%.
  • Led a team of sales associates to achieve and exceed sales targets, surpassing monthly goals by 10-15%.

Area Training Coordinating Manager

Delifrance
07.1993 - 06.2022

Multi Unit General Manager

SSP APAC Airport
07.2020 - 12.2021
  • Spearheaded multi-unit restaurant management during the pandemic, enhancing operations and safety protocols, leading to a 15-20% sales increase through optimized delivery and takeout services.
  • Designed and executed revenue-boosting strategies, including targeted promotions and upselling, achieving a 12% rise in average customer spend and sustaining revenue amidst reduced in-store traffic.
  • Led and developed staff across locations, fostering service consistency and quality, resulting in a 25% increase in customer satisfaction scores and a 10% reduction in staff turnover.

Head of Business Developments

CHATERAISE ASIA
01.2017 - 04.2020
  • Developed and implemented strategies that increased sales by 15-20% and improved profitability across multiple units by 10%.
  • Trained and managed staff at various locations, improving service consistency and quality, resulting in a 25% reduction in customer complaints and a 20% increase in repeat customers

Training & Development Manager

SOPHIE CAFE
10.2013 - 03.2017
  • Developed and delivered training programs for 30+ new hires and existing employees, improving staff knowledge and efficiency, resulting in a 20% increase in employee retention.
  • Managed and coordinated quarterly performance evaluations for all employees, providing actionable feedback that led to a 15% improvement in individual performance.
  • Facilitated monthly team-building exercises and workshops, enhancing communication and collaboration, which contributed to a 25% increase in team productivity.

Senior Operations Manager

SUBWAY
12.2009 - 12.2013
  • Regularly tracking daily, weekly, and monthly sales figures across all 22 locations helps identify trends and potential areas for improvement. Compare each store's performance to set benchmarks, taking into account factors like foot traffic and local promotions. If one store is consistently underperforming, it may require targeted attention, such as staff retraining or adjusting the product offering.
  • Offering special promotions, such as meal deals or limited-time offers, can drive increased sales. Train employees on upselling techniques, such as suggesting addons (chips, drinks, etc.) to increase the average transaction value. Tracking the impact of these promotions will allow you to determine which ones are most effective.

Operations Manager

Waraku Japanese Dinning
02.2006 - 03.2009
  • Organized and hosted VIP events and was responsible for handling 'exclusive' clients.
  • Expand Menu: Introduce new dishes and seasonal specials to attract repeat customers and diversify offerings.
  • Loyalty Programs: Create a rewards program to encourage customer retention and repeat visits.

Operations Manager

SUTL
12.2005 - 12.2006

Education

Advanced Certificate - Generative AI: Digital Marketing Specialist

Singapore Management University
01.2025

Advanced Certificate - Digital Retail

Tembusu Institute
01.2025

Advance Certificate - Human Resource Analytics and Insights powered by SHRM L5

Singapore Institute of Human Resource
07.2021

WSQ Professional Diploma - Leadership & People Management

Singapore Management University Academy
01.2020

BBA - Business Administration And Management

Singapore Management University
05-2012

Diploma - Business Administration

Singapore PSB Academy

Diploma - Hospitality Administration/Management

SHATEC - The International Hotel & Tourism School
05.2023

Skills

  • LEADERSHIP & OPERATIONS
  • RESULTS-SOLUTIONS-DRIVEN
  • SALES INNOVATIVE PLANNING
  • BUDGET MANAGEMENT
  • CONFLICT MANAGEMENT
  • EMAIL MARKETING & SALES
  • CUSTOMER SEGMENTATION
  • DATA/GOOGLE ANALYTICS
  • MULTI-UNIT MANAGEMENT
  • NEW BUSINESS DEVELOPMENT
  • FINANCE & ADMINISTRATION
  • ABOR COST CONTROLS
  • TIME MANAGEMENT
  • SEO/SEM
  • MARKET RESEARCH
  • DATA CRITICAL ANALYSIS

Timeline

Training and Development Director

TNI Corporation KING Coffee
06.2025 - Current

General Manager

Le Matin Patisserie
11.2023 - 02.2024

Country Manager

Henri Charpentier
01.2023 - 11.2023

Deputy General Manager

RMA GROUP Airport
09.2022 - 12.2022

Multi Unit General Manager

SSP APAC Airport
07.2020 - 12.2021

Head of Business Developments

CHATERAISE ASIA
01.2017 - 04.2020

Training & Development Manager

SOPHIE CAFE
10.2013 - 03.2017

Senior Operations Manager

SUBWAY
12.2009 - 12.2013

Operations Manager

Waraku Japanese Dinning
02.2006 - 03.2009

Operations Manager

SUTL
12.2005 - 12.2006

Area Training Coordinating Manager

Delifrance
07.1993 - 06.2022

Advanced Certificate - Digital Retail

Tembusu Institute

Advance Certificate - Human Resource Analytics and Insights powered by SHRM L5

Singapore Institute of Human Resource

WSQ Professional Diploma - Leadership & People Management

Singapore Management University Academy

Diploma - Business Administration

Singapore PSB Academy

Diploma - Hospitality Administration/Management

SHATEC - The International Hotel & Tourism School

Advanced Certificate - Generative AI: Digital Marketing Specialist

Singapore Management University

BBA - Business Administration And Management

Singapore Management University

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