Dannae Yep Weng Loon
Summary
Dynamic and business-savvy professional with over 30 years of experience in the food and beverage sector, specializing in operations and training. Proven expertise in administration management, site operations, and leveraging digital AI to make informed decisions and drive high-performance KPIs. Versatile leader eager to diversify and expand within new or existing sectors, excelling in fostering strong interpersonal and communication skills to effectively manage both external and internal stakeholders. Dedicated problem-solver committed to cultivating win-win solutions and enhancing team development. Professional managerial candidate with a deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Diligent General Manager with a solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths that anticipate operational needs.
Overview
31
31
years of professional experience
Work History
General Manager
LE MATIN PATISSERIE
11.2023 - 02.2024
- Led the Food & Beverages division, driving sales growth and achieving operational excellence through strategic initiatives
- Executed financial oversight by preparing and managing budgets and forecasts, ensuring maximized profitability and high-quality service
- Cultivated a high-performing team through effective recruitment, training, and inspiration, promoting a collaborative culture
- Delivered exceptional guest experiences by proactively managing service quality and swiftly addressing customer feedback
- Implemented dynamic sales and marketing strategies to leverage emerging market trends and boost revenue growth
- Ensured compliance with health and safety regulations through rigorous quality assurance and monitoring standards
- Developed strategic partnerships with suppliers, negotiating contracts to maintain product quality and optimize inventory costs
01.2023 - 11.2023
- Formulated strategic business initiatives in collaboration with Operations lead to drive organizational growth
- Formulated impactful business strategies driving operational excellence
- Designed and implemented policies enhancing customer retention and compliance
- Spearheaded tech solutions that optimized processes, reducing costs significantly
09.2022 - 11.2022
- Drive Store Profitability
- Responsible for all expense lines on the Profit and loss statement, ensuring profit center expenses are managed to predetermined levels and improvements
- Oversee unit performance KPI maximized opportunities
- Work with Sales, Store Support teams, Merchants and Visual to support the execution of store events and promotional activities
- Store Planning & Project Management
- Work closely with Building Management/Landlords/CAGS/CASS/SFA for store planning and project management to align with the delivery of exceptional experience
- Communicate the company's overall sales objectives to the Operations Team; conduct regular performance reviews with them
- Reason for leaving: Seek career growth opportunity
07.2020 - 12.2021
- On-site management across nine brands through the corporate franchise
- Managed finances and handled stakeholder's complaints
- Worked cross-functionally with corporate Operations, Training, Human Resources, Merchandising, IT, Finance and Real Estate teams
- Set tools and objectives for departments or units
- Develop budgets and ensure the department adheres to them
- Participate in developing policies and procedures
- Reason for leaving: Seek progressive career opportunity
01.2017 - 04.2020
- Responsible for all aspects of the company's F&B operations, annual business planning, and budgeting
- Achieved through responsible management of the operations and its financial performance
- Control labour costs and monitor operating expenses to meet the budget
- Strives to increase revenues, improve consistency and implement business opportunities
- Manage, train, and supervise team leads
- Coach and motivate & team build to maintain high morale
- Develop and implement effective marketing and branding strategies
- Reason for leaving: Seek progressive career opportunities
12.2013 - 11.2017
- Market and promote training opportunities to employees in a compelling way that provides all necessary information
- Conduct regular assessments, identifying skills or knowledge gaps that need addressing
- Organize and conduct train-the-trainer sessions for in-house experts/trainers
- Perform proficiency evaluation
- Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional instructions
- Reason for leaving: Career focus change
12.2009 - 12.2013
- Responsible for the business performance of all outlets
- Analyze financial performance and formulate business plans to enhance sales and profitability
- Ensure cost control in terms of food and beverage stock, manpower cost, operational cost, and others
- Create and execute plans to enhance restaurant sales, profit, and team development
- Reason for leaving: Seek progressive career opportunities
- Used critical thinking to break down problems, evaluate solutions and make decisions.
02.2006 - 03.2009
- Hired on as a full-time manager through corporate human resources
- Managed finances and handled customer's opportunities
- Worked cross-functionally with corporate Operations, Training, Human Resources, Merchandising, IT, Finance and Real Estate teams
- Set tools and objectives for departments or units
- Develop budgets and ensure the department adheres to them
12.2005 - 12.2006
- Strategically plan, direct, and coordinate the operations team to enhance performance, productivity, efficiency, and profitability through effective methods and strategies
- Led operations team to boost productivity and profitability through strategic initiatives
- Managed outlet performance and compliance, ensuring adherence to regulations
- Achieved sales targets by optimizing cost control and enhancing marketing activities
07.1993 - 06.2002
- Spearheaded training initiatives and operational processes to enhance staff performance and ensure compliance with organizational standards
- Developed and managed comprehensive training programs for new and existing employees, driving measurable improvements in operational efficiency
- Collaborated across departments to align training content with business goals, optimizing resources and logistics for effective delivery
- Monitored daily operations, analyzing metrics to identify inefficiencies and implement best practices that streamline processes
- Led recruitment, onboarding, and performance evaluations, fostering a positive work environment and mentoring frontline staff
Education
Diploma in Leadership Skills & People Management - Organizational Relationships and Behavior, People and Performance Management, People Change Management, People Development, Personal Effectiveness, Service Innovation, Service Partnerships, Visionary Leadership
WSQ
12.2021
business principles, finance skills, marketing campaigns, leadership, teamwork
12.2011
management theories, organizational success, team dynamics, marketing strategies, brand visibility, consumer engagement, financial analysis, budgeting, investment strategies, HR skills, employee performance, workplace engagement, production processes, quality control, supply chain management, business ethics, corporate social responsibility, entrepreneurship, small business management, business planning, innovation
12.2003
Higher National Certificate -
DELIFRANCE TRAINING SCHOOL
12.2001
Higher National Diploma -
SHATEC SCHOOL OF HOSPITALITY
12.1989
Skills
- TIME MANAGEMENT
- PLANNING
- LEADERSHIP DEVELOPMENT
- CONFLICT MANAGEMENT
- OPERATIONS PROCESSES
- BUDGET MANAGEMENT
- SOLUTIONS-DRIVEN
- RESULTS-ORIENTED
- PROBLEM SOLVING
- CRITICAL ANALYSIS
- SALES PLANNING
- NEGOTIATION
- TEAMWORK
- ORGANIZED TRAINING
Languages
English
Chinese
Cantonese
Japanese
Thai
Personal Information
Nationality: Singaporean
Timeline
General Manager
LE MATIN PATISSERIE
11.2023 - 02.2024
01.2023 - 11.2023
09.2022 - 11.2022
07.2020 - 12.2021
01.2017 - 04.2020
12.2013 - 11.2017
12.2009 - 12.2013
02.2006 - 03.2009
12.2005 - 12.2006
07.1993 - 06.2002
business principles, finance skills, marketing campaigns, leadership, teamwork
management theories, organizational success, team dynamics, marketing strategies, brand visibility, consumer engagement, financial analysis, budgeting, investment strategies, HR skills, employee performance, workplace engagement, production processes, quality control, supply chain management, business ethics, corporate social responsibility, entrepreneurship, small business management, business planning, innovation
Higher National Certificate -
DELIFRANCE TRAINING SCHOOL
Higher National Diploma -
SHATEC SCHOOL OF HOSPITALITY
Diploma in Leadership Skills & People Management - Organizational Relationships and Behavior, People and Performance Management, People Change Management, People Development, Personal Effectiveness, Service Innovation, Service Partnerships, Visionary Leadership
WSQ
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