Dann Yong
Summary
Dynamic leader with a proven track record at Space Furniture, excelling in sales development and client relationship management. Leveraged negotiation expertise and team development skills to exceed sales targets, achieving a 75% conversion rate. Cultivated long-lasting client relationships, driving revenue growth and fostering a high-performance sales team. Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers. Accomplished Sales Executive with 3 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
32
32
years of professional experience
Work History
Senior Sales Executive
Space Furniture
08.2018 - 09.2024
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through the implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins, while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Expanded market presence by pursuing lucrative leads and seeking to close deals.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
- Demonstrated products and features to customers, answered questions, and overcame objections.
- Developed relationships with high-profile clientele by successfully employing Solution Selling sales techniques.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Attained expert knowledge of industry competitors' strengths and weaknesses, positioning our company's offerings competitively in the marketplace.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Forged strategic alliances with complementary firms for joint ventures and co-marketing initiatives, expanding the company's reach in the market.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Shaped sales approaches to individual clients, facilitating relationships with customers, and driving revenue to over $500,000.00.
- Prospected leads, scheduled meetings, and converted targets into customers at a 75% rate.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings, and driving business growth.
- Performed corporate training procedures to educate new employees on product knowledge and sales techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company-defined sales goals.
- Established an 80% close ratio for client referrals and positive approach tours through proven bargaining methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
Sales Executive
Space Furniture
11.2014 - 07.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
- Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Trainer
Redwoods Advance Pte Ltd
11.2010 - 11.2014
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
- Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques.
- Expanded company''s market presence by equipping sales teams with industry-specific expertise and competitive intelligence information.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Collaborated with sales leaders to align training initiatives with strategic business goals.
- Conducted comprehensive evaluations of individual performance metrics to identify areas requiring additional support or intervention from management teams.
- Streamlined onboarding process for new hires, ensuring proper training in product knowledge, sales techniques, and company policies.
- Contributed to the overall success of the organization by sharing best practices and collaborating with cross-functional teams on business development initiatives.
- Reinforced key messages through multiple channels including presentations, case studies, group discussions, hands-on exercises, role-plays, and interactive simulations.
- Reduced time spent in the field by creating efficient role-play scenarios for realistic practice during training sessions.
- Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals.
- Fostered a positive learning environment that encouraged open dialogue, collaboration, and continuous improvement among team members.
- Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
- Improved overall team performance by conducting regular assessments and providing constructive feedback on individual progress.
- Developed customized training modules to address specific needs of various markets and regions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Corporate Sales Trainer
APPCO Group USA
01.2010 - 11.2014
- Developed custom corporate sales training programs for specific industries and markets, resulting in improved sales outcomes.
- Addressed individual learning needs by creating targeted resources and support materials for various skill levels within the organization.
- Implemented a mentorship program that paired experienced staff with new hires which led to accelerated learning curves.
- Maintained a strong understanding of industry trends and market changes, adapting training materials accordingly to keep content relevant.
- Conducted regular refresher courses for seasoned employees to maintain high standards of professionalism and product knowledge.
- Collaborated with management to identify key performance indicators, aligning training goals with organizational objectives.
- Facilitated role-playing exercises and simulations to provide hands-on experience in real-world sales scenarios, improving success rates.
- Continuously improved training materials by gathering feedback from employees and incorporating suggestions for a more engaging learning experience.
- Delivered engaging presentations on advanced sales strategies and tactics, increasing overall team knowledge and expertise.
- Created a culture of continuous learning and development through ongoing coaching sessions, promoting employee growth and career advancement.
- Established open lines of communication between trainers and management teams to promote ongoing collaboration in addressing business needs.
- Empowered employees through comprehensive product knowledge training sessions that resulted in increased confidence when presenting to clients.
- Mentored new hires with personalized coaching sessions, enhancing their skills and boosting overall team performance.
- Ensured consistent application of company values throughout all training initiatives, fostering a cohesive corporate culture among employees.
- Coordinated successful cross-functional workshops that bridged gaps between departments and fostered stronger relationships among colleagues.
- Increased sales performance by implementing modern training techniques and interactive workshops.
- Evaluated employee performance regularly, identifying areas of improvement and providing tailored feedback for growth.
- Enhanced customer satisfaction ratings by delivering customer-centric sales approaches and techniques to the sales team.
- Streamlined onboarding process for new employees, reducing the time from hire to productivity significantly.
- Designed effective assessment tools to measure trainee progress, using data-driven insights to optimize future training sessions.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Provided coaching and mentoring to employees.
Warehouse /Retail Store Manager
Sheares Technologies Pte Ltd / Sheares Marketing
05.2008 - 01.2010
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Managed store organization, maintenance, and purchasing functions.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Submitted orders for new inventory.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Non-Commissioned Officer / Specialist
Singapore Armed Forces
03.1993 - 04.2008
Education
No Degree - Graphic Design
Nanyang Academy of Fine Arts (NAFA)
Singapore 04.2001 -
No Degree - Mechanical Engineering
Ngee Ann Polytechnic
Singapore 04.2001 -
Skills
Sales Development
Sales Forecasting
Client Relationship Management
Territory Management
Sales Presentations
Multiple luxury brands expertise
Relationship selling
Negotiation expertise
Team Development
Pipeline Management
Sales Coaching
Client Account Management
Sales Team Leadership
Timeline
Senior Sales Executive
Space Furniture
08.2018 - 09.2024
Sales Executive
Space Furniture
11.2014 - 07.2018
Sales Trainer
Redwoods Advance Pte Ltd
11.2010 - 11.2014
Corporate Sales Trainer
APPCO Group USA
01.2010 - 11.2014
Warehouse /Retail Store Manager
Sheares Technologies Pte Ltd / Sheares Marketing
05.2008 - 01.2010
No Degree - Graphic Design
Nanyang Academy of Fine Arts (NAFA)
04.2001 -
No Degree - Mechanical Engineering
Ngee Ann Polytechnic
04.2001 -
Non-Commissioned Officer / Specialist
Singapore Armed Forces
03.1993 - 04.2008
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