Danish qarynn
Summary
Dynamic and results-driven professional with extensive experience in customer service at Marina Bay Sands. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in order accuracy and team collaboration, consistently delivering exceptional service while managing multiple tasks in high-pressure environments. Strong work ethic and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Server
Marina Bay Sands
12.2022 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure smooth operations during peak hours.
Guest Service Officer
Singapore Zoological Gardens
06.2025 - 09.2025
- Assisted visitors with inquiries, enhancing overall guest satisfaction and experience.
- Provided orientation and information on exhibits, ensuring accurate and engaging visitor interactions.
- Collaborated with team members to maintain cleanliness and organization of public areas.
- Conducted routine checks on facilities, reporting maintenance needs promptly to ensure safety standards.
Retail Sales Associate
Mango
03.2025 - 05.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Maintained visual merchandising standards, enhancing store presentation and product display.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
Usher
Christmas Wonderland
11.2024 - 01.2025
- Guided guests to seating areas, ensuring smooth entry and exit flow.
- Assisted in crowd management, maintaining safety and order during events.
- Provided information on event schedules and venue amenities to enhance guest experience.
- Monitored audience behavior to identify and address potential disturbances promptly.
- Collaborated with team members to coordinate pre-event setup and post-event breakdown.
- Trained new ushers on operational procedures and customer service standards.
- Ensured compliance with safety protocols, contributing to a secure environment for attendees.
Cashier
BHG Bugis
09.2021 - 01.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries and product information promptly.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on procedures and best practices effectively.
Education
Diploma in Aviation Management - Engineering
Republic Polytechnic
Singapore, Woodlands04-2027
Skills
- Customer service
- Order accuracy
- Team collaboration
- Workflow efficiency
- Multitasking abilities
- Guest interaction
- Communication skills
- Problem-solving techniques
- Strong work ethic
- Exceptional customer service
- Conflict resolution
Languages
English
Malay
Timeline
Guest Service Officer
Singapore Zoological Gardens
06.2025 - 09.2025
Retail Sales Associate
Mango
03.2025 - 05.2025
Usher
Christmas Wonderland
11.2024 - 01.2025
Server
Marina Bay Sands
12.2022 - Current
Cashier
BHG Bugis
09.2021 - 01.2022
Diploma in Aviation Management - Engineering
Republic Polytechnic