Danish Aqid
Payments Operation Senior Specialist
Singapore
Summary
Experienced with specialised tasks and processes integral to role. Utilises analytical skills to enhance operational efficiency. Track record of implementing strategic initiatives and driving team success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Payment Operations Senior Specialist (APAC Expansion)
Wise
04.2025 - Current
- Analysed transaction trends to optimise workflow and improve payment processing efficiency.
- Liaised with internal teams to resolve complex issues related to emerging currencies, improving processes.
- Worked closely with banking partners to resolve transactional issues swiftly, ensuring accurate and timely customer experiences.
- Maintained attention to detail in handling transactions, minimising errors in high-volume environments.
- Assisted with liquidity management to ensure cash flow and transaction availability for emerging currencies.
Payment Operations Specialist
Wise
07.2024 - 04.2025
- Exceeded performance targets, improving handling times and operational efficiency.
- Led mentoring initiatives that improved team handling times by 32.6%, boosting productivity.
- Monitored transactions to detect potential fraud, escalating suspicious cases to the fraud team.
- Collaborated with cross-functional teams to resolve payment issues and improve overall operational efficiency.
Communications Intern
GXS Bank
08.2023 - 12.2023
- Enhanced GXS Bank's online presence through effective communication strategies.
- Coordinated communication with external stakeholders for events, ensuring smooth execution.
- Improved reader engagement on Betterzine, generating positive audience feedback.
Business Development Intern
Shopee
05.2023 - 08.2023
- Contributed to Shopee's seller expansion by identifying high-potential beauty industry sellers.
- Built and maintained strong relationships with key sellers, enhancing collaboration.
- Analysed post-campaign results to refine marketing strategies.
- Monitored competitors, providing insights for proactive decision-making.
- Executed a project to identify trending products, leading to strategic deals and increased sales.
Growth & Marketing Intern
Carousell (Ox Street)
05.2022 - 08.2022
- Negotiated with APAC sellers, expanding Ox Street and securing collaborations with key sneaker groups in Malaysia.
- Led social media campaigns on Instagram and TikTok, boosting brand awareness and engagement.
- Created a viral TikTok video series, increasing followers by 300%.
Education
BSocSci (Hons) - Economics
Nanyang Technological University
08.2020 - 05.2024
Skills
Team collaboration
Root-cause analysis
Continuous improvement
Analytical thinking
Stakeholder engagement
Process optimisation
Data analysis and interpretation
Timeline
Payment Operations Senior Specialist (APAC Expansion)
Wise
04.2025 - Current
Payment Operations Specialist
Wise
07.2024 - 04.2025
Communications Intern
GXS Bank
08.2023 - 12.2023
Business Development Intern
Shopee
05.2023 - 08.2023
Growth & Marketing Intern
Carousell (Ox Street)
05.2022 - 08.2022
BSocSci (Hons) - Economics
Nanyang Technological University
08.2020 - 05.2024
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