- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Ensuring sales targets consistently on track through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Journey in Company:
Retail Executive - 2016
Assistant Store Manager - 2017
- i12 Katong
- Bugis MRT
- Suntec
- Waterway Point
Store Manager - 2023
- Holland Shopping Centre(Top 10 Guardian Store)
- Deputy of CBD and Travel Hub stores over 3 month by overseeing 18 Guardian Outlets during the absence of Area Manager.
• Assist area manager and handling for store renovation,relay and new store opening - One Holland Village
Senior Store Manager & Area Support - 2024/2025