Danielle Ang
Admin
Summary
Dynamic customer service professional with a proven track record at The Ritual Cafe, excelling in team leadership and mentorship. Skilled in administrative support and customer relations, I fostered a collaborative environment that enhanced team performance and improved client satisfaction. Adaptable and detail-oriented, I thrive in fast-paced settings while ensuring operational efficiency.
Organized and resourceful professional with experience in fast-paced office environment, looking to transition into new field. Developed skills in team leadership and operational efficiency, ensuring smooth and effective office functions. Ready to leverage these transferrable skills to contribute positively in new and dynamic role.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Senior Staff & Barista
The Ritual Cafe
07.2022 - Current
- Managed a high-performing team, providing mentorship, guidance, and professional development opportunities for staff members.
- Mentored junior staff members in best practices while motivating them towards career advancement.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Assisted with onboarding new staff members, providing orientation and support.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Front Desk Customer Service
The Eye Specialist, Southkey, Malaysia
10.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Admin Manager & Outlet Manager
Envision Learning Centre (Tuition Centre)
03.2024 - 09.2024
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Preschool Teacher
Sunflower Kindergarten
03.2021 - 06.2022
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Allowed for ample outdoor discovery time in schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Established positive relationships with students and families.
- Organized and supervised large and small group activities.
Education
No Degree - Diploma in Business
INTI International University
Malaysia 04.2001 -
Skills
Customer service
Timeline
Front Desk Customer Service
The Eye Specialist, Southkey, Malaysia
10.2024 - 12.2024
Admin Manager & Outlet Manager
Envision Learning Centre (Tuition Centre)
03.2024 - 09.2024
Customer Service Senior Staff & Barista
The Ritual Cafe
07.2022 - Current
Preschool Teacher
Sunflower Kindergarten
03.2021 - 06.2022
No Degree - Diploma in Business
INTI International University
04.2001 -
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