Daniel Christopher Chai
Summary
Accomplished Flight Attendant offering over 7 years in international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Customer-driven with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Flight Steward
Singapore Airlines Limited (SIA)
10.2016 - Current
- Used excellent customer service skills in addressing passengers' needs.
- Delivered food and beverage service, reading material and other in-flight services.
- Supported unaccompanied minors throughout their journey by monitoring their well-being from departure until they were safely handed over upon arrival.
- Participated in regular training sessions including first aid, fire-fighting, and water rescue techniques to maintain up-to-date skills and knowledge.
- Enhanced passenger experience by providing exceptional in-flight service and attending to individual needs.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the flight.
- Adhered to strict food safety guidelines while serving meals and beverages to passengers during flights.
- Demonstrated knowledge of emergency procedures, effectively handling various situations and calming passengers during potential crises.
- Trained new hires in company policies, safety procedures, and customer service standards, fostering a cohesive team dynamic among crew members.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Proactively identified opportunities for process improvements within the cabin crew operations, increasing overall efficiency aboard flights.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Assistant Manager
Owl Bar Singapore
09.2021 - 02.2022
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Bartender
Violet Oon's Kitchen
09.2020 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Built relationships with vendors to manage orders and negotiate costs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Combat engineer specialist
Singapore Armed Forces (SAF)
06.2014 - 06.2016
- Basic Military Training
- Specialist Cadet School
- Section commander
Sales & Marketing Intern
Tradewinds Tours and Travel
09.2013 - 01.2014
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Conducted regular reviews of operations and identified areas for improvement.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
Service Crew
Top Table and Sugar Loaf (by Temasek Polytechnic)
04.2012 - 10.2012
- Role-rotation (Host, Server, Cashier, Steward, etc)
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Server
Bambooze Bistro
03.2011 - 03.2012
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Guest Service Agent (GSA)
Marina Bay Sands Hotel
11.2010 - 02.2011
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Contributed towards an overall increase in online review ratings by providing prompt assistance whenever required.
Server
The Bark Cafe
06.2007 - 12.2007
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
GCE O Levels -
Saint Patrick's Secondary School
Diploma, Hospitality And Tourism Management -
Temasek Polytechnic, Singapore
05.2014
Skills
- Relationship Management
- Issue Resolution
- First Aid Proficiency
- Business class service
- Verbal and written communication
- Food and beverage preparation and service
- Hospitality service expertise
- Team Leadership
- Training and coaching
- Creative Thinking
- Decision-Making
Personal Particulars
Singaporean, 05/21/1993, Chinese
Co Curricular Activities And Achievements
- Temasek Polytechnic, Soccer, Runner-up for POLITE 2011
- Saint Patrick's Secondary School, Soccer C' Division, Runner-up for SSSC Football East Zone C' Division Tournament 2007
- Saint Patrick's Secondary School, Soccer B' Division, Champions of SSSC Football East Zone B' Division Tournament 2010, Runner-up for Nationals Inter-School Football Championships B' Division 2010
References
- Mr Michael Lee, Manager, Guest Services Marina Bay Sands, +65 6780 6278
- Mr Prasetya Purnawan, Course Manager, Temasek Polytechnic, +65 6780 6278, pras@tp.edu.sg
- Mr Lam Kam Choy, Sales & Marketing Manager, Tradewinds Tours & Travel, +65 9117 6306
- Mr Felix Gerard David, Ward Management Leader, Singapore Airlines, +65 9750 0417
- Mr Christian, Manager, Violet Oon Kitchen, +65 8393 1484
Timeline
Assistant Manager
Owl Bar Singapore
09.2021 - 02.2022
Bartender
Violet Oon's Kitchen
09.2020 - 09.2021
Flight Steward
Singapore Airlines Limited (SIA)
10.2016 - Current
Combat engineer specialist
Singapore Armed Forces (SAF)
06.2014 - 06.2016
Sales & Marketing Intern
Tradewinds Tours and Travel
09.2013 - 01.2014
Service Crew
Top Table and Sugar Loaf (by Temasek Polytechnic)
04.2012 - 10.2012
Server
Bambooze Bistro
03.2011 - 03.2012
Guest Service Agent (GSA)
Marina Bay Sands Hotel
11.2010 - 02.2011
Server
The Bark Cafe
06.2007 - 12.2007
GCE O Levels -
Saint Patrick's Secondary School
Diploma, Hospitality And Tourism Management -
Temasek Polytechnic, Singapore
Similar Profiles
Karri MurphyKarri Murphy
Associate at SIAAssociate at SIA
INTAN SALWANI BINTI SULIMANINTAN SALWANI BINTI SULIMAN
CUSTOMER SERVICES OFFICER at SINGAPORE AIRLINES LIMITEDCUSTOMER SERVICES OFFICER at SINGAPORE AIRLINES LIMITED
Machmul M MachmudMachmul M Machmud
Senior Sales Executive & Business Development at Tripuri Group (GSA of TATA SIA Airlines Limited)Senior Sales Executive & Business Development at Tripuri Group (GSA of TATA SIA Airlines Limited)