Daniel Ye
Senior Guest Service Assistant
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner.
Committed to leaving great, lasting impression.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Capable of communicating fluently in English, Chinese, Malay, Hokkien, and Cantonese
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Hospitality Assistant
Far East Organization
07.2022 - Current
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Kitchen Assistant
Keisuke Pte Ltd
03.2020 - 01.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
Education
Hillgrove Secondary School
01-2016
Skills
I am proud to be recognized as the Top Upseller of 2024 at Far East Organization, generating $105,42888 in upselling revenue through my own efforts I specialize in delivering fast, smooth, and detailed explanations of our hotel facilities, tailored to each guest’s needs My strength lies in reading body language and anticipating guest preferences , allowing me to personalize service and create memorable experiences
Certification
Top Upseller Gold Award
Timeline
Hospitality Assistant
Far East Organization
07.2022 - Current
Kitchen Assistant
Keisuke Pte Ltd
03.2020 - 01.2022
Hillgrove Secondary School
Similar Profiles
Xiu Fang MakXiu Fang Mak
Tax Executive, Finance & Treasury at Far East OrganizationTax Executive, Finance & Treasury at Far East Organization
Wen Ling TanWen Ling Tan
Administrative Executive - Leasing at Far East OrganizationAdministrative Executive - Leasing at Far East Organization
Muhammad Raiyan Bin Khairul AnuarMuhammad Raiyan Bin Khairul Anuar
Technician at Far East OrganizationTechnician at Far East Organization
Jack ArnoldJack Arnold
Hospitality assistant at Rockbeare ManorHospitality assistant at Rockbeare Manor
Ernesto BobeErnesto Bobe
Hospitality Assistant at Triton CollegeHospitality Assistant at Triton College