Daniel Tran
Summary
Experienced in managing over 5000 clients and leading a team of 40, achieving a 30% target in the Premium Player Program. Excelled in fostering team productivity and establishing long-term client relationships through creative direction and data analysis. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Assistant Director Market Development
Marina Bay Sands Pte Ltd
09.2022 - 09.2024
- Managing a database of more than 5000 clients and also a team of close to 40 people.
- Managing individual client database of up to 90 guests with 80% of them are premium mass patrons.
- Strategise and execute market strategies base on the given yearly budget.
- Planned and achieved 30% team target for Premium Player Program
- Focus on process improvisation and enhancement to ensure a constant improvement for the team's productivity
- Constantly provide training to the team to better equiped with the sales tools and kits available
Senior Manager Market Development
Marina Bay Sands Pte Ltd
09.2019 - 09.2022
- Provided strong leadership to enhance team productivity and promote teamwork spirit.
- Plan and execute strategies to hit sales targets for team and individual level.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Senior Market Development Executive
Marina Bay Sands Pte Ltd
09.2016 - 09.2019
- Collaborated with management teams to refine offerings based on customer feedback and industry insights.
- Streamlined internal processes to improve efficiency and productivity.
- Understanding the sales products and leveraging on these tools to drive visitations
- Constant gathering of feedbacks from customers to improve and maintain a high level of service standards at MBS.
Executive Casino Host, Loyalty Club
Marina Bay Sands
07.2011 - 09.2016
- Maintaining a high level of service for customers at mass gaming level and VIP at Paiza level
- Providing detailed information for all Events & Promotions
- Constant feedback to improve the workflow and maintain professional image of all work stations
- Developed personalised service with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
Education
High School Diploma -
Ngee Ann Polytechnic
Singapore, Singapore04.2007
GCE O'Level
Evergreen Secondary School
Singapore, Singapore12.2003
Skills
Staff Development
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- Team Operations
Languages
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
English
Upper intermediate (B2)
Timeline
Assistant Director Market Development
Marina Bay Sands Pte Ltd
09.2022 - 09.2024
Senior Manager Market Development
Marina Bay Sands Pte Ltd
09.2019 - 09.2022
Senior Market Development Executive
Marina Bay Sands Pte Ltd
09.2016 - 09.2019
Executive Casino Host, Loyalty Club
Marina Bay Sands
07.2011 - 09.2016
High School Diploma -
Ngee Ann Polytechnic
GCE O'Level
Evergreen Secondary School
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