Daniel Tran
Summary
Experienced in managing over 5000 clients and leading a team of 40, achieving a 30% target in the Premium Player Program. Excelled in fostering team productivity and establishing long-term client relationships through creative direction and data analysis. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Assistant Director Market Development
Marina Bay Sands Pte Ltd
Singapore, Singapore
09.2022 - 09.2024
- Managing a database of more than 5000 clients and also a team of close to 40 people.
- Managing individual client database of up to 90 guests with 80% of them are premium mass patrons.
- Strategise and execute market strategies base on the given yearly budget.
- Planned and achieved 30% team target for Premium Player Program
- Focus on process improvisation and enhancement to ensure a constant improvement for the team's productivity
- Constantly provide training to the team to better equiped with the sales tools and kits available
Senior Manager Market Development
Marina Bay Sands Pte Ltd
Singapore, Singapore
09.2019 - 09.2022
- Provided strong leadership to enhance team productivity and promote teamwork spirit.
- Plan and execute strategies to hit sales targets for team and individual level.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Senior Market Development Executive
Marina Bay Sands Pte Ltd
Singapore, Singapore
09.2016 - 09.2019
- Collaborated with management teams to refine offerings based on customer feedback and industry insights.
- Streamlined internal processes to improve efficiency and productivity.
- Understanding the sales products and leveraging on these tools to drive visitations
- Constant gathering of feedbacks from customers to improve and maintain a high level of service standards at MBS.
Executive Casino Host, Loyalty Club
Marina Bay Sands
Singapore, Singapore
07.2011 - 09.2016
- Maintaining a high level of service for customers at mass gaming level and VIP at Paiza level
- Providing detailed information for all Events & Promotions
- Constant feedback to improve the workflow and maintain professional image of all work stations
- Developed personalised service with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
Education
High School Diploma -
Ngee Ann Polytechnic
Singapore, Singapore04.2007
GCE O'Level
Evergreen Secondary School
Singapore, Singapore12.2003
Skills
Staff Development
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- Team Operations
Languages
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
English
Upper intermediate (B2)
Timeline
Assistant Director Market Development
Marina Bay Sands Pte Ltd
09.2022 - 09.2024
Senior Manager Market Development
Marina Bay Sands Pte Ltd
09.2019 - 09.2022
Senior Market Development Executive
Marina Bay Sands Pte Ltd
09.2016 - 09.2019
Executive Casino Host, Loyalty Club
Marina Bay Sands
07.2011 - 09.2016
High School Diploma -
Ngee Ann Polytechnic
GCE O'Level
Evergreen Secondary School