DANIEL TAN
Summary
Seasoned Operations Manager with 20 years of customer service experience. Applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
Work History
F&B Operations Manager
Millennium Group - Grand Copthorne Waterfront Hotel Singapore
2023.07 - Current
- Oversee the administration of 3 Restaurants, 2 Bars, including Banquet and Room Service teams to ensure smooth operations
- Assist in the development and implementation of innovative strategies to drive revenue growth and enhance customer satisfaction
- Skilled at working independently and collaboratively in a team environment, providing support and guidance to employees
Operations Manager
Farrer Horse Bar and Restaurant
2022.06 - 2023.06
- In charge of daily operations for Restaurant (Level 1) and Cocktail Bar (Level 2, Foyer and Mezzanine)
- Managing front of house duties and all staffing issues
- Conducting of service and product knowledge training for staff
- Uphold strong Customer Public Relations including hosting of corporate/social events
- Liaising with suppliers and brand owners
- Hitting monthly sales targets and KPIs by implementing various marketing and business development strategies
- Reason for leaving: Career advancement
Operations Manager
MissFitz Bar and Restaurant
2021.03 - 2022.05
- Overseeing and running the day to day operations of 2 Bars and 1 Restaurant
- Leading a team of 10 staff including Head Chef and kitchen
- Managing targets and establishing KPIs to hit daily and monthly sales targets
- Building and maintaining customer relations
- Reason for leaving: Better offer to build a new team with F&B start up
Operations Manager
Boulevard Holdings Pte Ltd
2019.01 - 2020.01
- Assisting Outlet Manager with day to day operations of the business
- Bartending duties
- Cashiering and closing of sales accounts on a daily basis
- Reason for leaving: Job redundancy due to COVID-19
Restaurant Manager
Bistro @ Duo
2018.01 - 2019.01
- Running day to day business and managing a team of servers
- Liaising with suppliers and vendors as marketing efforts for promotions to help increase revenue
- Reason for leaving: Business closed down
Finnair Cabin Crew
OSM Aviation
2015.01 - 2018.01
- Serving passengers with proper service standards
- Taking initiative to go above and beyond passengers’ expectations
- Ensuring passengers abide by safety rules and regulations
- Trained as a first aider
- Reason for leaving: Career change
Sales and Business Development Professional
Enmaru Tires
2014.01 - 2015.01
- Handling of clients’ accounts and onboarding of new accounts
- Meeting up with clients to discuss sales opportunities
- Regular business trips to familiarize with the overseas markets
- Reason for leaving: Declined job relocation overseas
Mortgage Loan Specialist
United Overseas Bank
2013.01 - 2014.01
- Meeting up with potential property buyers
- Pitching of loan packages on offer
- Cold calling and show flat duties
- Liaising with various property agencies to achieve sales targets
- Reason for leaving: Job offer from Enmaru Tires
Singapore Airlines Cabin Crew
Singapore Airlines Ltd
2007.01 - 2012.01
- Serving passengers with excellent service standards while ensuring their comfort and safety
- Taking initiative to go above and beyond passengers expectations
- Ability to deal with difficult passengers and stay calm in emergency situations
- Trained as a first aider
- Reason for leaving: End of contract
Assistant Manager
Obsessions Pub
1999.01 - 2004.01
- Assisting in the day to day operations of the business and managing a team of servers
- Serving customers as well as cashiering duties and closing of sales accounts on a daily basis
- Reason for leaving: NS Enlistment
Education
DIPLOMA - MASS COMMUNICATIONS
Management Development Institute of Singapore
2003
GCE O-LEVELS - undefined
Tampines Secondary School
1997
Skills
- Systems Implementations
- Operational Efficiency
- Employee Supervision
- Revenue Generation
- Schedule Coordination
- Inventory Management
Additional Information
- Certificate of Attainment- Tourism Management Institute of Singapore: Promote Tourism for SIA Cabin Crew, May 2009
- Certificate of Excellence - Participation in Formula 1 Singtel Singapore Grand Prix, September 2013
- Paramedic Level 1 and Combat Medic Course, School of Military Medicine, Singapore Armed Forces, Feb 2004
- Class 3 driving license
- Expected Salary: $6500 and above
Timeline
F&B Operations Manager
Millennium Group - Grand Copthorne Waterfront Hotel Singapore
2023.07 - Current
Operations Manager
Farrer Horse Bar and Restaurant
2022.06 - 2023.06
Operations Manager
MissFitz Bar and Restaurant
2021.03 - 2022.05
Operations Manager
Boulevard Holdings Pte Ltd
2019.01 - 2020.01
Restaurant Manager
Bistro @ Duo
2018.01 - 2019.01
Finnair Cabin Crew
OSM Aviation
2015.01 - 2018.01
Sales and Business Development Professional
Enmaru Tires
2014.01 - 2015.01
Mortgage Loan Specialist
United Overseas Bank
2013.01 - 2014.01
Singapore Airlines Cabin Crew
Singapore Airlines Ltd
2007.01 - 2012.01
Assistant Manager
Obsessions Pub
1999.01 - 2004.01
DIPLOMA - MASS COMMUNICATIONS
Management Development Institute of Singapore
GCE O-LEVELS - undefined
Tampines Secondary School
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