Daniel Seah

• Promote sales of air tickets to the Asian communities Maintain strong relationships with clients through exceptional communication and personalized service.
• Promote especially the Middle Eastern Airlines tickets, Qatar, Etihad, Emirates and Gulf Air
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• NDA independent out sourced agent of government agencies.

Oversee the opening of the first resort Hotel in Sentosa.

Implementing service standard, Staff training

Liaise with vendors on our software and need.

Collaborate with other departments.

• Trained new employees on standards and hotel procedures.
• Upheld high standards for customer service and led by example.
• Streamlined operations for increased efficiency, focusing on staff scheduling and resource allocation.
• Collaborated with finance department to manage budgets, analyze performance metrics, and implement cost-saving measures.
• Developed strong relationships with corporate clients,
• enhancing brand loyalty and driving repeat business.
• Reduced operational costs through strategic vendor negotiations and optimizing inventory management processes with yield management team .
• As key member of the executive committee I am actively involved in the yearly room sales, F & B and other revenue departments forecast each of the year.
• Actively involved in VIP and diplomate visit and coordinate all arrangements with the various governments agencies..
• Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
• Implemented best practices for energy conservation within the division, reducing overall utility expenses.
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