Daniel Joshua

• Oversee trust social activities.
• Coordinate and arrange for social activities like Medical camp, Balwadi, Mercy center, and Youth Camp.
• Managed Trust schedule to coordinate calendar and arrange travel.
• Gained strong leadership skills by managing projects from start to finish.
• Evaluated staff performance and provided feedback to staff for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Sorted and organized files, spreadsheets, and reports.
• Led programs such as worship, study, fellowship, and service opportunities.
• Oversaw administration and management of all areas of ministry.

* Ordained Bible School Teacher at RHEMA Bible Training College in India.

* Taught various Bible subjects in various RHEMA campuses in India.

* Taught online via Zoom during Pandemic.

* Ad/hoc assignment basis

* Employed variety of instructional aids, methods, and materials to provide for teachings, helping student grow spiritually.

* Attended meetings with spiritual leaders.

* Participated in various outreach programs.

* Prepared and distributed religious materials.

* Provided pastoral counseling to members of congregation.

* Wrote and delivered sermons.

* Facilitated worship services, encouraging participation from congregation.

• Provide administration support to all senior executives.
• Prepare Newsletter, submitting monthly report/quarterly report/annual report involving accounts and other stipulated assignments for partners and management.
• Prepare manpower data report.
• Oversee trust social activities.
• Prepare personal file for newly hired staff and filing records.
• Prepare appointment letter to selected applicants.
• Schedule meeting for board members and prepare governing and general body minutes.
• Prepare various events schedule for organization.
• Attend management leadership meetings and prepare report of each meeting.
• Prepare evaluation report of all staff annually for management record.
• Backup for accountant and did Tally course for accountancy.

• Service & Complaint Desk Key Profile: Handling service & complaint desk of Accident & Health Policies.
• Handling Complaint issues of General & Health Insurance Products.
• Ensuring 100% Co-ordination with Branch Team and customers to have first time closure of appointments.
• Worked with Team Leaders/Management on daily reports to find out where improvisation is essential.
• Prepare monthly MIS report for all complaints and closures.
• Conducted performance appraisals periodically and set up appraisal benchmarks after discussing with management.
• Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Provided company information and policies to customers upon inquiry and answered questions via phone and email.

• Outbound Retention in Auto Insurance.
• Key Profile: Calling up customers across different states in India for Retention of Personal Line Products.
• Achieving targets as set by organization for different lines of Products.
• Achieving targets set by organisation of 75% customers retention every month as team member.
• Mentored and motivated CSO’s (Customer service officer) to deliver high performance; catered to developing skills of CSO’s through intensive training.
• Constantly monitored calls of CSO’s and oversaw Quality of calls made.
• Made outbound calls to existing customers to upsell comprehensive packages.
• Key Achievements:.
• Received STAR CSO(Customer Service Officer) certificates on several occasions.

• Key Profile: Sell electronic devises and answer client's questions Provide assistance to customers in setting up purchased devices and also assist them to fix devices that are not operational if necessary Perform all administrative functions of sale process, including accepting customer payments, scheduling bank pick-up service or making daily cash deposits, filing completed orders, and pulling products from inventory Providing assistance to managers in performing operational functions such as inventory management and pricing verification Ensure products are always available at store for customers by receiving and restocking products from stockroom.
• Processed credit and debit card payments to complete customer buying experience.
• Checked to see if requested items were available from store's inventory.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Fielded questions and solved problems by informing customers of current promotions and store policies.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
• Managed over 20 customers calls per day.' or, "Increased sales by 10.

Sponsors (Assignment Basis)

Self funded (Onsite & Online)

-DRIM specializes in Biblical Preaching & Teaching, Mentoring, Counseling and Discipleship Program. Our primary aim is to reach an uncompromising generation who will shift the course of history for the spread of Christianity

-Itinerant ministry (Travel to various places in India & Nepal)

-Public speaking engagements in schools, churches, conferences, ceremonies.

-Organized religious mass Crusades