Daniel Ismail
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Personable and energetic with efficiency, timeliness and enduring commitment to exceptional customer service. Professional and sensible driver with experience in vehicles of ranging power, transmission and energy source. Gregarious personality with flexibility in social situations and awareness of customer needs at all times.
Overview
23
23
years of professional experience
Work History
Export Officer
CEVA Logistics Inc.
06.2021 - 05.2022
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
Commis Chef
Thai Express
06.2019 - 03.2020
- Streamlined export processes by implementing effective documentation and shipment tracking systems.
- Filed and maintained export documentation to preserve accurate records.
- Improved operational efficiency by developing standard operating procedures for all aspects of the export process.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing any delays or issues that arose during transit.
Call Center Agent
Agape
05.2017 - 10.2018
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Online Reseller
Self Employed Web
03.2012 - 07.2018
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Bellman Cum Security Officer
Wangz Hotel
11.2009 - 12.2012
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
On Call Valet
Hotel Swissotel The Stamford
05.2008 - 12.2009
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Bell Attendant
The Fullerton Hotel Singapore
06.2006 - 12.2008
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
Bell Attendant
The Scarlet Singapore
03.2005 - 10.2007
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
Food Stall Manager
Family Food Business
10.1999 - 01.2005
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Accomplished multiple tasks within established timeframes.
Education
Electrical Equipment Installation
ITE Jurong
05.1997
Nan Hua Secondary School
12.1994
Skills
- Export Licensing
- Customs regulations knowledge
- Customer Service
- Customer Support
- Data Entry
- Incoterms Understanding
Timeline
Export Officer
CEVA Logistics Inc.
06.2021 - 05.2022
Commis Chef
Thai Express
06.2019 - 03.2020
Call Center Agent
Agape
05.2017 - 10.2018
Online Reseller
Self Employed Web
03.2012 - 07.2018
Bellman Cum Security Officer
Wangz Hotel
11.2009 - 12.2012
On Call Valet
Hotel Swissotel The Stamford
05.2008 - 12.2009
Bell Attendant
The Fullerton Hotel Singapore
06.2006 - 12.2008
Bell Attendant
The Scarlet Singapore
03.2005 - 10.2007
Food Stall Manager
Family Food Business
10.1999 - 01.2005
Electrical Equipment Installation
ITE Jurong
Nan Hua Secondary School