Daniel Chua
Singapore
Summary
Highly collaborative and patient-focused, bringing generous empathy and persuasive communication to every interaction. Skilled in addressing patient needs efficiently, ensuring positive and supportive environment. Adept at navigating complex patient service scenarios with cooperative attitude, fostering seamless teamwork and exceptional care. Dedicated to enhancing patient experiences, demonstrating in-depth knowledge of healthcare protocols and systems.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Healtcare Assistant
Homeage
11.2024 - Current
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Observed patient skin conditions and reported findings to registered nurse.
Patient Service Associate
Recruit Express
09.2024 - 01.2025
- Ensured compliance with safety protocols including infection control measures
- Utilized critical thinking skills to assess patient needs and provide appropriate referrals or follow-up care instructions
- Delivered compassionate care while addressing patient concerns in a respectful manner
- Performed various administrative tasks such as filing paperwork, answering phones and responding to emails in a timely manner
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
Healthcare Assistant
Elitz Group
06.2024 - 09.2024
- Collaborated with other healthcare professionals to ensure the best possible care for patients
- Developed and maintained productive relationships with physicians and other healthcare providers
- Assisted the healthcare team in providing care to patients, including helping to prepare for examinations and treatments
- Maintained patient confidentiality and protected patient rights
Customer Service Assistant
dnata Singapore
02.2024 - 07.2024
- Provide quality customer service
- Service customer at the check-in counters
- Verify passengers' identities at the gates
- Verify information on travel documents, passports and/or visas
- Provide support to special needs customers
- Handle customer issues regarding irregular flight operations
- Process customer documentations
- Handle customer issues regarding automated check-in systems
- Uphold safety and/or security standards
- Interpret and follow individual safety and/or security standards in the workplace
- Identify and report breaches of safety and/or security standards in the workplace requirements
- Service oriented, possesses good communication skills as well as handles passengers with special needs in an appropriate manner
Sales Assistant
NOVEL COMMUNICATION PTE. LTD
05.2023 - 08.2023
- Perform Sales and promote Singtel service at Corporate Events, Community Roadshow
- Provide excellent customer services for sales growth and customer satisfaction
- Proactive and independent, bilingual, confidence, highly motivated and responsible
- Assisted in store merchandising, stocking shelves and setting up displays
- Handled cash register operations, including payments, returns, and exchanges
Acting Executive, Sales Management
The Ascott Limited, Singapore
08.2022 - 02.2023
- Respond to the Sales Managers' emails and enquiries with follow-up actions when necessary
- Preparation of proposals for clients, legal contracts, sales agreements and internal forms
- Assist to create Salesforce corporate profiles (if applicable)
- Create RMS corporate profiles, to tag reservations
- Preparing and ensure accuracy of details in Reservation Form (RF)
- Submit RF to Central Reservations (CRO) to raise corresponding reservations
- Prepare Corporate Rate agreement and to file
- Support group bookings (10 rooms and above) via raising of RF, and coordinate with various departments on billing and operational requests
- Updating The Link Club (TLC) membership number of respective Booker into
- Updating Ascott Star Rewards (ASR) membership details of respective Guests into
- Obtain flight details from Corporate Guests for Guest Services knowledge/raising of
- Conduct extension checks for in-house Corporate Guests
- Conduct rate loading for accepted RFPs
- Conduct rate loading for extended period rate codes
- Conduct rate loading for promotion codes
- Conduct rate loading for promotion/campaign
- Conduct rate loading for rate structure (as needed)
- Setup property shell in SynXis and RMS, for POP STRATEGIC
- Manage and coordinate with the various properties on inventory management
- Block inventory (as Unconfirmed status) at property(s) in accordance to confirmed and high potential to close enquiries
- Block inventory (as Unconfirmed status) at property(s) to facilitate extensions by in
- Ensure department documentations and filing are all in order
- Letter of Confirmation (LOC)- Security Deposit (SD) waiver
- Letter of Undertaking (Property Agent)- Referral Fee Agreement (Relo)
- Verification of commissions invoicing, approvals and submission to Finance (Accounts Payable)
Guest Service Executive
The Ascott Limited, Singapore
01.2022 - 01.2023
- Processing guest check-ins and room assignments following hotel's rate structures, discounts and accommodate to special requests whenever possible
- To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc
- Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures, answer enquiries about hotel services, in house events, directions, attractions etc, pre-register, block reservations and follow up with room cancellations
- Perform night audits during midnight shift and prepare necessary reports, always maintain a professional positive attitude and action when communicating with guest and associates
- Any other duties/task as requested by management
Sales And Marketing Representative
Vieworks Organisation
01.2021 - 05.2021
- Identified and maximized sales opportunities, and increased customer retention rates
- Served as a thoughtful advisor, working with Sales and Marketing professionals
- Worked well independently and on a team to solve problems
- Developed relationships with clients through exceptional communication skills, leading to increased sales opportunities
- Assisted with developing marketing materials including brochures, flyers, presentations
Service Crew
TAP Craft Beer Bar
09.2020 - 12.2020
- Recorded food and drink orders and worked to meet customer requests
- Worked with a team to efficiently complete orders
- Prepared specialty coffee and tea drinks in a fast-paced environment
- Complied with all restaurant rules, policies, and regulations
- Developed strong working relationships with fellow team members and supervisors through effective communication and collaboration
- Maintained cleanliness of work area, including counters, tables, floors, walls, utensils, dishware and glassware throughout shift
- Memorized food and drink recipes to prepare orders with speed and accuracy
Education
Diploma - Hotel and Tourism Management
HTMi
Singapore 01.2016 - 03.2017
Certification - Korean Language
Korea University
South KoreaSkills
- Patient confidentiality
- Professionalism and Etiquette
- Healthcare knowledge
- Customer Service
- Multitasking Abilities
- Effective communication
- Teamwork and collaboration
- CPR certification
Personal Information
- Date of Birth: 03/05/99
- Nationality: Singaporean
Timeline
Healtcare Assistant
Homeage
11.2024 - Current
Patient Service Associate
Recruit Express
09.2024 - 01.2025
Healthcare Assistant
Elitz Group
06.2024 - 09.2024
Customer Service Assistant
dnata Singapore
02.2024 - 07.2024
Sales Assistant
NOVEL COMMUNICATION PTE. LTD
05.2023 - 08.2023
Acting Executive, Sales Management
The Ascott Limited, Singapore
08.2022 - 02.2023
Guest Service Executive
The Ascott Limited, Singapore
01.2022 - 01.2023
Sales And Marketing Representative
Vieworks Organisation
01.2021 - 05.2021
Service Crew
TAP Craft Beer Bar
09.2020 - 12.2020
Diploma - Hotel and Tourism Management
HTMi
01.2016 - 03.2017
Certification - Korean Language
Korea University
Similar Profiles
David AlliDavid Alli
Data Validator at GreehillData Validator at Greehill
Ryan HoRyan Ho
Software Tester at NCS (National Computer Systems)Software Tester at NCS (National Computer Systems)
ALAN ANG CHIP TENGALAN ANG CHIP TENG
Outlet Manager at Shangri La Rasa Sentosa Resort & SpaOutlet Manager at Shangri La Rasa Sentosa Resort & Spa