DANIEL CHU
Summary
A results-oriented professional with a strong background in brokerage and custodian services, coupled with a passion for the technical industry. Experienced in managing complex financial transactions and delivering exceptional client service. Equipped with foundation in technology, I am driven to leverage my expertise in the technical industry to streamline processes, optimize operational efficiency, and contribute to innovative solutions. Bringing a unique perspective to bridge the gap between financial services and technology, delivering measurable outcomes and driving business success, I am seeking for an opportunity to contribute to the success of your organization.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Settlement Manager (Wealth Management Startup)
Bank of East Asia
06.2023 - Current
- Contributed to the bank’s wealth management startup division, driving system design and workflow development to support multiple product offerings, including Equity, Bonds, Structured Notes, and Unit Trusts.
- Partnered with business and technology teams to design systems and streamline processes, enabling faster rollout of end-to-end settlement processes (customer setup, trade booking, confirmation, reconciliation, cash settlement, securities movement, and corporate actions).
- Drove end-to-end workflow design and implemented system enhancements to improve efficiency and support business expansion.
- Identified system defects, collaborated with the development team on resolution, and provided regular testing progress updates to project managers and stakeholders.
- Selected for training at Head Office on the core system, gaining deep product and process knowledge to support the Singapore rollout of Derivative Products.
- Led the migration of overseas systems into Singapore’s core banking platform to enable the launch of Derivative Products.
Operations Manager
Alta Group
06.2022 - 05.2023
- Collaborate with senior management to define the strategic vision, goals, and objectives of the operations department to align with the overall business strategy and regulatory requirements.
- Spearhead the development of operations department for Custodial, Securities, Cash services.
- Designed and implemented robust operational processes and procedures, ensuring compliance, efficiency, and scalability as the startup expand its operations.
- Establish cross-functional relationships with both internal stakeholders and external vendors to ensure seamless integration and alignment of operational processes.
- Project management for various initiatives.
- Maintain alignment with Technical team and internal stakeholders, for launching of products in timely manner; establish MVP for development of platforms.
- Liaise with external consultants for MAS license application.
Settlement Officer
CLSA
02.2021 - 06.2022
- Review trade details and settlement instructions to ensure accuracy and reduction in trade failures.
- Identify and resolve issues settlement issues, such as failed trades, discrepancies and exceptions in a timely manner.
- Liaise with internal stakeholders such as front-office traders, middle-office operations, and external parties such as custodians, clients involved for seamless settlement processes.
- Identify process inefficiencies and suggesting improvements to enhance settlement operations and increase productivity.
- Coaching new joiners on settlement concepts for alignment with daily BAU.
Client Service Representative
State Street Bank
07.2018 - 02.2021
- Act as the primary point of contact for Asset Management firms.
- Perform investigation and resolution of issues for Equities; Derivatives; NDFs, Cash, Corporate Action, Market Openings, Accounting, Reconciliation, Swifts.
- Build and maintain strong relationships with Asset Management firms, providing excellent service and addressing their inquiries and concerns promptly.
- Collaborate with internal teams, such as processing team, sub-custodians, fund accountants, to address complex client issues and provide comprehensive solutions.
- Analyse data to identify improvement for service efficiency and process flows; presenting solutions through regular service reviews.
Settlement Officer
DBS Vickers / DBS
09.2016 - 07.2018
- Transition from Contract role to Permanent role for different department.
- Ensure smooth equities settlement for APAC markets.
- Department shifted from DBS Vickers to be under DBS. Participate in UAT testing for back office systems migration and projects implementation.
- Act as People's Ambassador, representing the department to plan and organise company-wide events.
Electronic Trading Support, (Contract)
DBS Vickers
01.2016 - 08.2016
- Assist traders in daily administrative matters; preparation of day end reporting.
- Perform reconciliation for pre and post trades, and communicating with internal teams.
- Liaise with Account Opening team for Client Onboarding.
Documentation Analyst, (Contract)
UBS
06.2015 - 12.2015
- Responsible for performing AML & KYC verification on existing clients.
- Reviewing of supporting documentations and the updating of client information.
Education
Specialist Diploma - Business Analytics
Temasek Polytechnic
Scrum Master, Scrum Product Owner
Scrum Alliance
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Project Management for All, NTUC Learning Hub
Certified Agile Coaching
IC Agile
IT Infrastructure Support; Monitoring and Cybersecurity
TMC Academy
CMFAS M6
Institute of Banking & Finance
Introduction to Securities & Investment
Chartered Institute for Securities & Investment
Bachelor of Science - Major in Applied Mathematics, Minor in Psychology
Nanyang Technological University
Skills
- Microsoft Office
- C
- Matlab
- SQL
- SPSS
- Power BI
- Tableau
- Python
- Qlik Sense
- VBA
- Bloomberg
Accomplishments
- Performed UAT testing with the technical team for the Internal Back Office Settlement system migration and subsequently taught the contracting and settlement teams on the usage.
- Successful implementation of VBA which shorten repetitive steps seeing process improvements in securities settlement, resulting in increased efficiency and lower trade discrepancies.
- Took the initiative to enhance and update the existing SOPs and volunteered in mentoring and coaching the junior colleagues to equip them with the necessary technical expertise to excel in roles, leading to improved productivity.
- Spearheaded the development of the operations department in a financial startup by implementing processes and SOPs which sees great improvements to teams’ dynamics and better structured workflow.
Timeline
Settlement Manager (Wealth Management Startup)
Bank of East Asia
06.2023 - Current
Operations Manager
Alta Group
06.2022 - 05.2023
Settlement Officer
CLSA
02.2021 - 06.2022
Client Service Representative
State Street Bank
07.2018 - 02.2021
Settlement Officer
DBS Vickers / DBS
09.2016 - 07.2018
Electronic Trading Support, (Contract)
DBS Vickers
01.2016 - 08.2016
Documentation Analyst, (Contract)
UBS
06.2015 - 12.2015
Scrum Master, Scrum Product Owner
Scrum Alliance
undefined
Project Management for All, NTUC Learning Hub
Certified Agile Coaching
IC Agile
IT Infrastructure Support; Monitoring and Cybersecurity
TMC Academy
CMFAS M6
Institute of Banking & Finance
Introduction to Securities & Investment
Chartered Institute for Securities & Investment
Bachelor of Science - Major in Applied Mathematics, Minor in Psychology
Nanyang Technological University
Specialist Diploma - Business Analytics
Temasek Polytechnic
CORE COMPETENCIES
- Strong knowledge and operational experience in Custody and Funds Servicing processes, enabling effective collaboration with stakeholders to define and prioritize product requirements.
- Proven expertise in client service, demonstrated by the ability to handle queries, resolve issues, and maintain strong relationships to deliver valuable services for client satisfaction.
- Excellent stakeholder management skills, including effective communication, active listening, gathering requirements, aligning priorities, and managing expectations.
- Proficient in analyzing trends and client needs to translate them into actionable strategies that align with business objectives.
- Sound understanding of project management principles and Agile methodologies like Scrum, facilitating effective collaboration with cross-functional teams and adapting to changing requirements.
- Strong commitment to continuous improvement, providing input, and contributing to the refinement of processes and workflows.
Hobbies and Interests
Photography, Board games, Playing darts, Diving, Sports, Sightseeing