DANICA FERNENDEZ
Supervisor
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Seeking to leverage my knowledge and experience into developing my career while achieving the goals of your organization
Overview
8
8
years of professional experience
Work History
Supervisor
Next Door Spanish Cafe
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Established rapport with guests through personalized interactions that led to repeat business.
Senior Captain
Kyutei
12.2021 - 03.2022
- Assist Restaurant Manager in daily shift operations.
- Manage opening and closing daily sales report.
- Handles incoming calls and email.
- Communicate with Chef and Restaurant Manager any issues regarding food quality and service.
- Handle guest problems and complaints by doing service recovery.
- Ensure company have proper equipment.
- Handles inventory and ordering
Senior Captain
Preludio
09.2019 - 12.2021
- Greet & welcome guest promptly in a warm and friendly manner.
- Present menus and answer questions related to menu items and make recommendations.
- Assisting sommelier in up-sale aperitif, digestive, wines and other beverages.
- Expediting food and beverage in a prompt manner.
- Maintain clean and sanitary work areas.
- Speaks with guest and staff with a clear and professional manner..
- Prepare restaurant for the following day operation.
Guest Relation Officer/ Floor Captain
Alkaff Mansion
04.2019 - 09.2019
- Opening team for Alkaff Mansion
- Handle reservation system such as Chope and Quandoo.
- Record and update guest detail with dietary restriction and preference.
- Print and change menu.
- Handle incoming calls for reservations.
- Handle basic event booking before handing over to event team.
- Manage manpower if needed for event and daily operation.
- Ensure inventory for general office supplies is adequate and restock if needed.
- Handle email with prompt, proper, and professional manner.
- Assist the floor service once all guest is seated.
Floor Captain
Stellar at 1-Altitude
09.2016 - 04.2019
- Greet guest in friendly manner.
- Assisting guest to their designated table.
- Offer aperitif or other beverage to start dining experience.
- Present, and explain menu by providing detailed explanation regarding restaurant and food.
- Offer recommendations of food and beverage.
- Expedite food and drinks in prompt manner while maintaining professional work ethics.
- Adhere to timing standards for products and services.
- Escort guest to alfresco bar for more drinks (up- sale)
- Turn over table for upcoming reservations.
Education
Diploma in Hotel and Catering Management -
Politeknik Kota Kinabalu
06.2013 - 2016.04
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Klian Pauh
01.2007 - 2011.12
Skills
Basic wine knowledge
Basic barista skills
Attentive listeners and engaging quality communications
Computer skills (Microsoft Words, Excel, Power Point)
Language skills( can speak and write fluent English and Bahasa Melayu and able speak fair Tamil)
Good leadership skills
Excellent multitasking skill
A warm personality with positive attitude
Age
30
Personal Information
Nationality: MALAYSIAN
References
- Siti Naqiah Assistant Restaurant Manager (Next Door Spanish Cafe), 93368294
- Mark Wong, Restaurant Manager (Preludio), 9070 1416
Timeline
Supervisor
Next Door Spanish Cafe
04.2022 - Current
Senior Captain
Kyutei
12.2021 - 03.2022
Senior Captain
Preludio
09.2019 - 12.2021
Guest Relation Officer/ Floor Captain
Alkaff Mansion
04.2019 - 09.2019
Floor Captain
Stellar at 1-Altitude
09.2016 - 04.2019
Diploma in Hotel and Catering Management -
Politeknik Kota Kinabalu
06.2013 - 2016.04
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Klian Pauh
01.2007 - 2011.12
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