Danial Zafri
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 5-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service, Runner
Cathay Cineleisure
08.2019 - Current
- Assisted public with purchasing issues, Assist in event management, Assist in promotional events
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Supervisor (Intern)
Kiong Gay Plasterceil Pte Ltd
09.2021 - 02.2022
- Supervisor role, to monitor progress at site and report to superior accordingly, Drafting works, Documentation of progress at site
Education
Civil & Structural Engineering -
Institute of Technical Education (Central)
2022
Chemical Process Technology -
Institute of Technical Education (East)
2018
Skills
- Mail Sorting and Delivery
- Supply Replenishment
- Patron Relations
- Chip and Token Sales
- Customer Service
- Product Recommendations
- Product Restocking
- Attention to detail
- Data analysis
Languages
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Supervisor (Intern)
Kiong Gay Plasterceil Pte Ltd
09.2021 - 02.2022
Customer Service, Runner
Cathay Cineleisure
08.2019 - Current
Civil & Structural Engineering -
Institute of Technical Education (Central)
Chemical Process Technology -
Institute of Technical Education (East)
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