Danial Tan
Account Manager
Singapore,Singapore
Summary
Customer-focused professional with experience supporting B2B clients across SaaS, POS, and compliance-driven solutions. Strong in relationship management, solution demos, onboarding support, and account coordination. Known for calm communication, trust-building, and working with regulated businesses. Seeking a Customer Success or Account Management role in a structured, growth-oriented company.nt.
Overview
12
12
years of professional experience
Work History
Client Account Specialist
Juzapps Pte Ltd
09.2025 - Current
- Engaged licensed money changers, retail, and F&B businesses on POS and remittance solutions
- Conducted solution walkthrough tailored to client needs
- Coordinated demos, follow-ups, and early-stage onboarding discussions
- Built and managed a growing pipeline while documenting client feedback and requirements
- Worked closely with internal teams to align solutions with operational and compliance needs
Account Manager
Evo Outsourcing Solutions
08.2023 - 02.2025
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed key client accounts both onshore and offshore.
- Sourced and engaged both passive and active candidates across various channels, collaborating with recruiters and hiring managers to align with job requirements and market trends.
Account Manager
DBS Bank
04.2021 - 07.2023
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Senior Business Development Executive
Air Asia
06.2019 - 03.2021
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Sales and Marketing Executive
Siam Coconut Pte Ltd
10.2016 - 04.2019
- Managed sales promotions and marketing strategies on major social media sites.
- Drove brand recognition by establishing a consistent visual identity across all print and digital collateral materials.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Marketing Executive
Executive Networks Media
02.2015 - 08.2016
- Planned and executed events and marketing programs to increase qualified leads.
- Coordinated staffing for various marketing events and industry conferences. (CXO 2015 & CIO 2016 Conferences)
- Maintained CRM system (Salesforce) as well as relations with vendors and delegates
Marketing Executive Intern
Steinway & Sons
02.2014 - 10.2014
- In charge of managing social media platforms and their contents
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Education
Bachelor of Arts - International Marketing
Birmingham City University
Singapore 04.2001 -
Skills
Customer engagement
Timeline
Client Account Specialist
Juzapps Pte Ltd
09.2025 - Current
Account Manager
Evo Outsourcing Solutions
08.2023 - 02.2025
Account Manager
DBS Bank
04.2021 - 07.2023
Senior Business Development Executive
Air Asia
06.2019 - 03.2021
Sales and Marketing Executive
Siam Coconut Pte Ltd
10.2016 - 04.2019
Marketing Executive
Executive Networks Media
02.2015 - 08.2016
Marketing Executive Intern
Steinway & Sons
02.2014 - 10.2014
Bachelor of Arts - International Marketing
Birmingham City University
04.2001 -