Danial Haiqal
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
SP-FAMILIA (AIA GROUP)
01.2025 - Current
- Implemented applicant tracking system to streamline recruitment process, improving organization of candidate data.
- Conducted market research to benchmark compensation packages, attracting top talent in competitive industries.
- Developed strong candidate pipelines by utilizing multiple sourcing strategies, including social media, job boards, and networking events.
- Conducted thorough interviews and assessments to identify top talent for various positions.
Contact Center Representative (Internship)
United Overseas Bank, UOB
09.2021 - 03.2022
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Education
Diploma - Customer Experience With Business
Republic Polytechnic
05.2022
Skills
- Problem-solving skills
- Teamwork and Collaboration
- Workload Management
- CRM Software
- Resolving issues
- Client relations
- Complaint Management
- Customer assistance
- Sales training
Accomplishments
- Achieved Honour Graduate through persistent hardwork in National Service for Specialist Cadet Course
- Became a Platoon Sergeant with leadership roles and organizational qualities to bring forth the best in my men.
- Achieved intern of the month during my Internship with UOB by efficiency in time management and taking initiative to manage customers by being self-dependent.
Certification
- Young Engineer Award, Singapore Polytechnic
- Basic Warfighter - Platoon Sergeant Course (OPERATIONAL PHASE), National Service
Timeline
Talent Acquisition Specialist
SP-FAMILIA (AIA GROUP)
01.2025 - Current
Contact Center Representative (Internship)
United Overseas Bank, UOB
09.2021 - 03.2022
- Young Engineer Award, Singapore Polytechnic
- Basic Warfighter - Platoon Sergeant Course (OPERATIONAL PHASE), National Service
Diploma - Customer Experience With Business
Republic Polytechnic
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