Danial Haiqal
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging and organized individual with the ability to lead and motivate a team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
Contact Center Representative
United Overseas Bank, UOB
09.2021 - 03.2022
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Education
Diploma - Customer Experience With Business
Republic Polytechnic
Singapore05.2022
Skills
- Complaint resolution
- Workload Management
- CRM Software
- Problem-solving skills
- Resolving issues
- Teamwork and Collaboration
- Customer Service
Accomplishments
- Used Microsoft Excel to develop personnel tracking spreadsheets for UOB.
- Achieved Honour Graduate through persistent hardwork in National Service for Specialist Cadet Course
- Became a Platoon Sergeant with leadership roles and organizational qualities to bring forth the best in my men.
Certification
- Young Engineer Award, Singapore Polytechnic
- Basic Warfighter - Platoon Sergeant Course (OPERATIONAL PHASE), National Service
Timeline
Contact Center Representative
United Overseas Bank, UOB
09.2021 - 03.2022
Diploma - Customer Experience With Business
Republic Polytechnic
- Young Engineer Award, Singapore Polytechnic
- Basic Warfighter - Platoon Sergeant Course (OPERATIONAL PHASE), National Service
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