Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Danial Gyn Musa

Danial Gyn Musa

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

7
7
years of professional experience

Work History

Senior Host - Front Office

Andaz Singapore
01.2025 - Current
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
  • Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Host Assistant - Front Desk

Andaz Singapore
08.2023 - 01.2025
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Operator

Seagate
01.2021 - 08.2021
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Facilitated smoother onboarding process for new machinery through creation of detailed operating manuals.

Part-Time Retail Assistant

Toys 'R' Us
02.2018 - 02.2021
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.

Education

Sembawang Secondary School
30 Sembawang Cres, Singapore 757704
01.2016

Skills

  • Customer service

  • Team collaboration

  • Multitasking proficiency

  • Effective time management

  • Listening skills

  • Attention to detail

Languages

English
Malay

Timeline

Senior Host - Front Office

Andaz Singapore
01.2025 - Current

Host Assistant - Front Desk

Andaz Singapore
08.2023 - 01.2025

Operator

Seagate
01.2021 - 08.2021

Part-Time Retail Assistant

Toys 'R' Us
02.2018 - 02.2021

Sembawang Secondary School

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Danial Gyn Musa