Danial Farhan

• Enrichment trainer and accredited teacher at Mindspace, an after school centre that incorporates the renowned MindChamps enrichment curriculum while complementing the MOE syllabus.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Organized extracurricular activities such as holiday activities and field trips that enriched students' learning experiences outside traditional classroom settings.
• Evaluated student progress regularly using formative and summative assessments, adjusting instruction accordingly for optimal results.

• Moment of Joy recipient (September 2024 to January 2025)
• Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
• Collaborated with team members to streamline processes and improve overall service efficiency.
• Helped large volume of guests every day with positive attitude and focus on guest satisfaction.
• Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.

A short journey but was proud to be trained as a full-fledged cabin crew in both A350 and B787 fleets, for one of the world's leading airline.

• Ensured safety and comfort of customers onboard aircraft.
• Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Maintained a clean and organized work environment for improved customer experiences.
• Enhanced customer satisfaction by providing efficient and friendly service.

Vice-President of the Business Ambassadors for the Diploma in Hospitality and Tourism Management at Temasek Polytechnic.

• Provided strong leadership to enhance team productivity and morale.
• Promoted a positive image of the organization through public speaking engagements and media outreach.
• Raised program visibility by actively engaging in public speaking events, media interviews, and social media presence.
• Gained strong public speaking skills through frequent presentations to diverse audiences during campus tours and information sessions.

• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Assisted in training new employees, contributing to the development of a knowledgeable workforce.
• Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
• Maintained an organized backroom for easy access to stock when replenishing shelves.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.

• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Assisted passengers with special needs, providing personalized care and support throughout the flight.
• Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.

• Processing of schemes to support Singaporeans and PRs affected by COVID-19
• Screening of applicants for grant suitability including usher duties and crowd combing
• Assisting applicants to submit online application forms
• Verifying details on application forms
• Submitting of applications through the IT system
• Assisting the Approving Officer in issuing cheques to eligible applicants
• Temperature screening, travel declaration and crowd control at SSOs
• Verifying information through phone call or at counter
• Any other admin support required

• Recipient for Commander’s Pride Award (October 2017)
• Vocational Section Commander Course
• Outstanding NSF Award 2018
• Overall Administrative Officer
• Assisting superiors and supervisors in administrative matters
• Responsible for tracking leave of state records
• Responsible for handling annual leave, sick leaves and all other leave matters
• Meeting requirements and expectations to pass the yearly audit cycle
• Handle all general enquiries, SOPs and general claims and reimbursements
• Attend to incoming and outgoing calls
• Coordinating and planning fire station visits from visitors and schools
• Monitor and procure office and stationery supplies
• Maintenance of office equipment
• Sending and receiving of mails and forwarding them to the relevant point of contact
• Procurement of pantry supplies as well as taking care of general welfare
• Maintaining and preparing meeting rooms for all conferences/meetings
• Preparing mail, invoices and delivery orders for dispatch and filing
• Provide support for events and functions
• Responsible for providing administrative support to the daily function of the fire station, under the supervision of the Commander Fire Station, Admin Rota Commander(s) and the Station Admin Officer.

• Daily operations of the playground which includes safety of children, face painting and cultivating a culture of smart play
• Identifying trends and patterns to effectively come up with marketing strategies
• Handling website and social media account while coming up with new ideas to promote customer engagement
• Selling and liaising directly with customers, helping them plan birthday parties as well as ensuring that everything is taken care of
• Conducting team building exercises as well as leading meetings and discussion
• Hosting birthday parties and coming up with party games and activities