Dana Yun Meei Chong
Singapore
Summary
Experienced with training program development and facilitation. Utilizes innovative instructional methods to enhance learning experiences and retention. Strong understanding of team dynamics and performance improvement strategies.
Overview
23
23
years of professional experience
Work History
Senior Trainer
Amorepacific Singapore, Innisfree
09.2023 - Current
- Streamlined onboarding processes for new hires, accelerating their integration into job roles.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Evaluated training needs to improve training quality.
- Oversaw day-to-day functions of training department.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
Field Trainer
Amorepacific Singapore, Innisfree
04.2019 - 09.2023
- Training Needs Assessment: Identify learning needs through conducting surveys, analyzing sales performance gaps
- Curriculum and Material Development: Designing and developing training material, resources tailored to specific learning objectives
- Training Delivery: Delivering engaging and interactive training sessions, presentations using variety of instructional methods and techniques
- Maintaining Records: Keep accurate records of training activities, attendance and learner progress for reporting and documentation purposes
- Onboarding: Assisting in the onboarding process of new employees by providing practical, on-the-job training, and familiarizing them with the policies and culture
- Skill Development: Identify skill gaps among employees and designing training programs to enhance product knowledge, sales techniques, customer service
- Communication: Collaborating with other departments, team leads and manages to understand training needs
- Technology Utilization: Utilizing E-learning platforms, mobile training applications to enhance training effectiveness
- Social Media Experience: Collaborating with influencers doing live on social media platforms such as Instagam and TikTok
- Inventory: Follow up closely with officer to ensure up-to-date product selection
Store Manager
Amorepacific Singapore, Innisfree
10.2015 - 04.2019
- Store Operations: Oversee store's daily operations
- Sales and Customer Service: Work closely with sales team to achieve sales targets
- Provide exceptional customer service to create pleasant shopping experience
- Staff Management: Recruit, train, resolve performance issues and motivate staff
- Product Knowledge: Stay informed and train staff about products to assist customers effectively
- Inventory Management: Monitor and manage inventory levels, ensure store with healthy stock level
- Loss Prevention: Implement security measures to prevent theft and monitor inventory shrinkage
- Budgeting and Financial Management: Manage store's budget
Shop Supervisor
Hong Kong Sasa (Malaysia)
04.2013 - 03.2015
- Staff Management: Ensure shop staff adhere to shop's policies and maintain standards of customer service
- Customer Service: Resolving customer's issues and ensuring positive shopping experience
- Product Inventory and Merchandising: Monitor and manage inventory, auditing, stock shelf life and oversee product displays
- Sales and Revenue Generation: Strategies to achieve sales targets
- Marketing and Promotion: Collaborate with team to plan and execute promotional activities
- Cash Handling and Transactions: Handling shop overall cash and transaction
Counter Manager
Pacodis Singapore, Dr. Murad
12.2010 - 01.2013
- Sales and Performance
- Customer Service
- Product Knowledge
- Staff Management
- Visual Merchandising
- Inventory Management
- Market Research
Skincare Specialist
Lba, L'oreal Singapore, Lancome
01.2006 - 04.2009
- Customer Assistance
- Product Knowledge
- Skincare and Beauty Consultations
- Product Recommendations
- Demonstrations and Experience
- Maintaining Inventory and Stocking
Beauty Advisor
L'oreal Singapore, L'oreal/Maybelline
01.2002 - 12.2004
- Customer Assistance
- Product Knowledge
- Skincare and Beauty Consultations
- Product Recommendations
- Demonstrations and Experience
- Maintaining Inventory and Stocking
Education
Diploma - Beauty Aesthetical
Urban Beauty
01.2008
SPM ('O' Level) -
Malaysia
01.1998
Skills
- MS Office Suite
- Leadership in Training & Guiding
- Strong Interpersonal & Communication Skills
- Experienced in Customer Service
- Team Player
- Excellent Organizational Skill
- Attention to Details
- Poised under Pressures
- Producing videos
- Adaptability and flexibility
Personal Information
Nationality: Malaysian (SG PR)
Latest Education
- Diploma Beauty Aesthetical, Urban Beauty, Singapore, 2008
- SPM ('O' Level), Malaysia, 1998
Hobbies and Interests
- Music
- Art
- Travel
Additional Information
Complete Tiktok course and done Tiktok live with beauty advisor to talk about beauty tips, selling products and upload video.
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Malay
Timeline
Senior Trainer
Amorepacific Singapore, Innisfree
09.2023 - Current
Field Trainer
Amorepacific Singapore, Innisfree
04.2019 - 09.2023
Store Manager
Amorepacific Singapore, Innisfree
10.2015 - 04.2019
Shop Supervisor
Hong Kong Sasa (Malaysia)
04.2013 - 03.2015
Counter Manager
Pacodis Singapore, Dr. Murad
12.2010 - 01.2013
Skincare Specialist
Lba, L'oreal Singapore, Lancome
01.2006 - 04.2009
Beauty Advisor
L'oreal Singapore, L'oreal/Maybelline
01.2002 - 12.2004
SPM ('O' Level) -
Malaysia
Diploma - Beauty Aesthetical
Urban Beauty
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