Damon Lek
Summary
Results-driven Senior Service & Repair Technician with over 10 years of hands-on technical, field service, and operations experience. Possesses strong expertise in appliance diagnostics, preventive maintenance, troubleshooting, and customer service management. Proficient in Microsoft Office (Word, Excel, PowerPoint) and Autocount system for documentation, reporting, and quotation preparation. Experienced in managing shipping operations including export and import documentation, coordination with suppliers and agents, and ensuring full compliance with operational requirements.
Holder of Class 2B, 3, 4 & 5 driving licenses, PPCDL (Powered Pleasure Craft Driving Licence), and Forklift License. Demonstrated ability to oversee end-to-end repair processes, including cost estimation, billing, documentation, and after-sales support. Independent, reliable, and adept at managing island-wide field assignments. Available immediately.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Repair Technician
DM Dasher Pte. Ltd.
11.2024 - 03.2026
- Diagnosed appliance faults and identified root causes of breakdowns with high accuracy.
- Performed repair and preventive maintenance on robot vacuums, air purifiers, wet & dry vacuum cleaners, and drilling equipment.
- Provided detailed repair cost estimates and technical explanations to customers.
- Maintained accurate documentation of parts used for repair and replacement.
- Managed billing processes and collected payments upon job completion.
- Delivered professional after-sales customer support to ensure satisfaction and repeat business.
- Advised customers on correct usage and preventive care to extend product lifespan.
Service Technician
WO Engineering Pte. Ltd.
04.2023 - 10.2024
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Handled customer complaints and provided effective service recovery solutions.
- Conducted functional testing to ensure safety and performance compliance.
- Provided product quality feedback to management for continuous improvement.
- Ensured adherence to company service standards and operational procedures.
Operation Executive
Golden Harvest Shipping Services (Singapore) Pte. Ltd.
07.2021 - 05.2022
- Managed shipping vessel assignments and coordinated operational activities.
- Prepared shipping and export documentation accurately and efficiently.
- Generated quotations and Delivery Orders (DO) using Autocount system.
- Coordinated with suppliers, shipping agents, and insurance companies to ensure smooth loading and delivery operations.
- Ensured compliance with shipping timelines and documentation requirements.
- Skilled at working independently and collaboratively in a team environment.
Field Technician
StarHub Ltd.
12.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Installed and maintained telecommunication services for residential and commercial customers.
- Conducted equipment testing and ensured service activation standards were met.
- Provided technical support and resolved service issues onsite.
Field Technician
Singtel
04.2017 - 12.2020
- Installed and maintained telecommunications infrastructure and customer equipment.
- Diagnosed network and equipment issues and implemented corrective solutions.
- Ensured high service reliability and customer satisfaction.
- Worked independently to meet daily service targets and KPIs.
Tipper Truck Driver (Class 5)
DA Engineering Pte. Ltd.
05.2016 - 03.2017
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Conducted island-wide transportation of materials and equipment.
- Ensured compliance with road safety regulations and company policies.
Delivery Driver (Class 4)
Klenco (Singapore) Pte. Ltd.
05.2015 - 04.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Conducted on-site equipment demonstrations when required.
- Ensured accurate quantity checks and proper handling of goods.
Education
Diploma in Business Administration
PSB Academy
01-2024
GCE O-Level
Juying Secondary School
12-2009
Skills
Equipment Repair
Network configuration
Excellent communication
Advanced Appliance Diagnostics & Root Cause Analysis
Technical Troubleshooting & Fault Rectification
Customer Complaint Resolution
After-Sales Service & Support
Parts Inventory & Service Documentation
Shipping & Export Documentation
Autocount System
Microsoft Office (Word, Excel, PowerPoint)
Additional Information
- Date of Birth: 16 April 1992
- Nationality: Singaporean
- Marital Status: Married
- Driving Licenses: Class 3, 4 & 5
- Expected Salary: SGD 4,200 – 4,800 (Negotiable)
- Availability: Immediate
Timeline
Repair Technician
DM Dasher Pte. Ltd.
11.2024 - 03.2026
Service Technician
WO Engineering Pte. Ltd.
04.2023 - 10.2024
Operation Executive
Golden Harvest Shipping Services (Singapore) Pte. Ltd.
07.2021 - 05.2022
Field Technician
StarHub Ltd.
12.2020 - 07.2021
Field Technician
Singtel
04.2017 - 12.2020
Tipper Truck Driver (Class 5)
DA Engineering Pte. Ltd.
05.2016 - 03.2017
Delivery Driver (Class 4)
Klenco (Singapore) Pte. Ltd.
05.2015 - 04.2016
Diploma in Business Administration
PSB Academy
GCE O-Level
Juying Secondary School