Summary
Overview
Work History
Education
Skills
Certification
Languages
Recycling Anew (07/2022 - 08/2023)
Timeline
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Damien Quan

Summary

Dynamic and results-driven professional with experience at Fullerton Hotel, excelling in effective communication and teamwork. Proven ability to enhance guest satisfaction through attentive service and upselling strategies. Skilled in food preparation and maintaining high standards of food safety, consistently receiving positive feedback for service quality.


Overview

5
5
years of professional experience
3
3
Certification

Work History

F&B Trainee

FULLERTON HOTEL
04.2023 - 07.2023
  • Received consistent positive feedback from guests regarding service quality and attentiveness.
  • Improved communication within the team by actively participating in pre-shift meetings and offering constructive feedback.
  • Leveraged knowledge of F&B trends gained through industry research to provide informed recommendations on potential updates or enhancements for the restaurant.
  • Collaborated with team members to ensure seamless operations during high volume periods.
  • Developed strong multitasking skills to manage multiple tables simultaneously while maintaining attention to detail.

Housekeeping Office Coordinator

FULLERTON HOTEL
01.2023 - 04.2023
  • Developed effective systems for tracking guest preferences, enhancing personalized service experiences.
  • Collaborated with other department heads to coordinate special events or large group accommodations smoothly.
  • Coordinated real-time deployment of room attendants and runners across multiple hotel zones, ensuring efficient coverage and timely task execution under dynamic operational conditions.
  • Managed high volumes of incoming calls and service requests with clarity and urgency, ensuring accurate relays to the appropriate teams—mirroring the communication discipline required in high-stakes environments.
  • Remained calm and solution-oriented during peak workload periods, adjusting task allocations and resource planning swiftly and effectively.

Part-Time Service Crew Member

Maccha House
07.2021 - 01.2022
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Handled dessert production on demand to keep up with customer's special requests
  • Specialized in the creation of parfaits and maccha tiramisu

Part-Time Service Crew Member

Fish & Co
06.2018 - 01.2020


  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Responsible for all closing duties: Keeping all the seafood on display, general cleaning of restaurant & keeping of laundry
  • Orchestrated exemplary services by greeting guests in a friendly manner, taking orders accordingly, and making suitable recommendations when requested, which resulted in over 90% customer satisfaction rate based on the feedback survey
  • Persuasively introduced new menu items to customers, including broth-pots, pasta, and salads while informing promotions at hand to maintain customer satisfaction

Education

WSQ Diploma : Hotel & Accommodations Service -

SHATEC
21 Bukit Batok Street 22, C/o, Singapore 659589
10-2023

O's Level -

Bedok Green Secondary School
360 Bedok North Ave 3, Singapore 469722
01-2021

Skills

  • Barista skills
  • Food preparation
  • Effective communication
  • Cash handling accuracy
  • Food Safety & Hygiene Lvl 1
  • Upselling strategies
  • Teamwork & Collaboration
  • Supply inventory management

Certification

Basic VTOL-UAV Operator

CPR+AED Provider

Food Safety & Hygiene Lvl 1

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Japanese
Beginner (A1)

Recycling Anew (07/2022 - 08/2023)

Proposing a schoolwide implementation for recycling bins on my school campus to reduce the amount of plastic by 30% to achieve a more sustainable growth in Singapore


To spread awareness on the importance of plastic waste in school by finding the best solution where all the trash can be thrown away individually while keeping the amount of plastic waste low to create lesser impact on the environment around ourselves.

Timeline

F&B Trainee

FULLERTON HOTEL
04.2023 - 07.2023

Housekeeping Office Coordinator

FULLERTON HOTEL
01.2023 - 04.2023

Part-Time Service Crew Member

Maccha House
07.2021 - 01.2022

Part-Time Service Crew Member

Fish & Co
06.2018 - 01.2020

WSQ Diploma : Hotel & Accommodations Service -

SHATEC

O's Level -

Bedok Green Secondary School

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Damien Quan