Damien Chia
Summary
I am looking to transition into a new field, having developed strong interpersonal skills in fast-paced customer service environment. Throughout 2 years of working experience, I have demonstrated the ability to manage multiple tasks while maintaining high level of service quality. I am committed to leverage communication and problem-solving abilities to contribute effectively in new role. Strengths in market research and statistical analysis would allow me to contribute to data-driven decision-making and identify valuable insights.
Overview
2
2
years of professional experience
Work History
ActiveSG Service Ambassador
Certis Cisco
03.2023 - Current
- Have been working at Active SG Sports centres across North-East Area of Singapore for 2 years.
- Facilities of work include General Offices, Gyms, Stadiums and Swimming pools.
- Help to answer specific queries from customers, as well as manage the safety of users of respective facilities.
- Learnt basic emergency communications and as well as basic admin work at general office.
- Worked with many different people from different backgrounds, adapting to them and taking valuable insights from their work experience.
- Assisted customers with problem-solving by offering guidance on products or services relevant to their needs.
- Provided service for improved guest experiences and increased repeat business.
- Utilized knowledge of promotions to recommend appropriate solutions based on customer requirements.
Event Helper
ACE Recruiters
04.2024 - 04.2024
- Event crew member with peers in a mall.
- Asked people to download the 'Deliveroo' app.
- Provided free vouchers and prizes for playing mini carnival games.
- Developed communication and customer service skills.
- Managed crowd control effectively during peak hours.
- Maintained a welcoming demeanor towards attendees.
- Coordinated with peers and coworkers for efficient operations and high customer satisfaction.
Event Helper and Coordinator
APE Works
01.2023 - 12.2023
- Worked for several various events for this company
- Learnt how to be versatile in various sectors as a coordinator
- Worked in events like being a football match coordinator which included setting up, taking of photos, and keeping track of information that happened within the football match
- Also was part of an event crew for a Father’s day event at Marina Bay Sands, which included basic setting up of games and distribution of prizes
- Assisted in coordinating event logistics, contributing to execution of various functions.
- Handled attendee inquiries or concerns professionally, resolving any issues promptly to ensure guest satisfaction.
- Maintained clean and organized event spaces, promoting a pleasant atmosphere for all attendees.
Gift Wrapper & Red Packet Distributor
Takashimaya Company, Limited
12.2022 - 02.2023
- Gave out Christmas Gift Wrappers and red packets at Takashimaya during Christmas and Chinese New Year.
- Worked with friends, learned how to formally interact with bosses and socialise with new peers.
- Learned how to attend to customers, especially those with special requests, demonstrating adaptability.
- Learnt how to do basic packing and distribution
- Assisted customers by helping to choose appropriate gift wrapping materials.
- Measured boxes and packages to determine correct sizes of wrapping paper that would be used.
Education
Diploma - Business
Temasek Polytechnic
Singapore05.2026
GCE ‘O’ Level Certificate -
Bowen Secondary School
Singapore12.2022
Skills
- Communications
- Statistical Analysis
- Documentation
- Market Insight
- Business Accounting
- Good Communication
- Problem-Solving Skills
- Adaptability
- Collaboration
- Attention to Detail
- Upselling strategies
Awards
- 2018, First President of student council of Palm View Primary School.
- 2022, Best Unit Cadet, Co-curricular Activity (NPCC)
Activities
Sargent, NPCC, 2019 - 2022, Achieved Best Unit Cadet in 2022., Obtained various badges including 1st Class Drill Proficiency and Total Defense (Gold) badges.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Event Helper
ACE Recruiters
04.2024 - 04.2024
ActiveSG Service Ambassador
Certis Cisco
03.2023 - Current
Event Helper and Coordinator
APE Works
01.2023 - 12.2023
Gift Wrapper & Red Packet Distributor
Takashimaya Company, Limited
12.2022 - 02.2023
Diploma - Business
Temasek Polytechnic
GCE ‘O’ Level Certificate -
Bowen Secondary School
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