Damian Goh
Summary
Proven track record in enhancing customer satisfaction and sales at Popular Bookstore, leveraging skills in cash handling and customer engagement. Demonstrated ability to manage inventory and facilitate transactions with accuracy. Excelled in dynamic environments, significantly contributing to team targets and training new staff, showcasing exceptional interpersonal and organizational abilities.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Part-time Cashier
Mr Yeo Express Mart
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated sales invoices and stock take.
- Operated cash register for cash, credit card transactions with excellent accuracy levels.
- Able to be deployed at different outlets (Woodlands 355 and Fajar Hill), as and when assistance is needed.
- Organized in-store promotions to increase awareness of new product lines.
- Trained new staff during 1 week training period on sales techniques and store policies.
Part-time Sales Assistant
Popular Bookstore (Bukit Panjang Plaze)
11.2020 - 03.2023
- Resigned from Popular due to school commitments, returned in September 2022.
- Facilitated in GIT, Textbook, and Stationary departments as tasked by supervisor
- Ensured that daily sales targets are met consistently, contributing to overall Popular team success.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Facilitated daily night housekeeping
- Updated product displays regularly, especially GIT Tech products, keeping store appearance fresh and appealing.
- Assisted customers with polite support in-person and via telephone.
- Helped customers locate products and checked store system for missing product stocks at other popular sites, managed to arrange delivery and ensured customers that they will be informed in due time (1 week)
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals, especially GIT.
- Trained new staff on company policies, procedures, sales operations and stock management, ensuring they are able to move smoothly into the workplace.
- Engaged in friendly conversation with customer to better understand their personal individual needs.
- Stocked new arrivals and wares, clearly labeling price and promotional tags, and arranged according to supervisor.
Education
No Degree - Diploma of Infocomm Security Management (DISM)
Republic Polytechnic
Singapore02-2026
Skills
- Customer transactions
- Sales assistance
- Inventory management
- Complaint Handling
- Product returns
- Queue management
- Replenishment of stocks
- Price tagging
- Store security
- Customer engagement
- Price checks
- Good liaising with Suppliers
- Adaptability
- Sales Training
- Web Design and Development with HTML and Nodejs
- Basic Python
- Cloud Computing
- Basic understanding of Amazon Web Services (AWS)
Certification
- Agile Project Management, Coursera, 2024 March
- Applying Project Management in the Real World, Coursera, 2024 March
- Project Execution: Running the Project, Coursera, 2024 March
- Project Planning: Putting It All Together, Coursera, 2024 March
- Project Initiation: Starting a Successful Project, Coursera, 2024 Febuary
- Foundations of Project Management, Coursera, January 2024
- AWS Certified Cloud Practitioner (CLF-C01) Cert Prep: 1 Cloud Concepts, Linkedin, May 2024
- AWS Certified Cloud Practitioner (CLF-C01) Cert Prep: 2 Security, LinkedIn, May 2024
- AWS Certified Cloud Practitioner (CLF-C01) Cert Prep: 3 Core Services, LinkedIn, May 2024
- AWS Certified Cloud Practitioner (CLF-C01) Cert Prep: 4 Billing and Pricing, LinkedIn, May 2024
Timeline
Part-time Cashier
Mr Yeo Express Mart
09.2023 - Current
Part-time Sales Assistant
Popular Bookstore (Bukit Panjang Plaze)
11.2020 - 03.2023
- Agile Project Management, Coursera, 2024 March
- Applying Project Management in the Real World, Coursera, 2024 March
- Project Execution: Running the Project, Coursera, 2024 March
- Project Planning: Putting It All Together, Coursera, 2024 March
- Project Initiation: Starting a Successful Project, Coursera, 2024 Febuary
- Foundations of Project Management, Coursera, January 2024
- AWS Certified Cloud Practitioner (CLF-C01) Cert Prep: 1 Cloud Concepts, Linkedin, May 2024
- AWS Certified Cloud Practitioner (CLF-C01) Cert Prep: 2 Security, LinkedIn, May 2024
- AWS Certified Cloud Practitioner (CLF-C01) Cert Prep: 3 Core Services, LinkedIn, May 2024
- AWS Certified Cloud Practitioner (CLF-C01) Cert Prep: 4 Billing and Pricing, LinkedIn, May 2024
No Degree - Diploma of Infocomm Security Management (DISM)
Republic Polytechnic
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