Damera S R S Chandra Mouli
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in IT Support and working in 24/7 uptime environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
IT Support Lead
Qvantel Software Solutions Limited.
2023.03 - Current
- Improved customer satisfaction by addressing and resolving support issues in a timely manner.
- Streamlined support processes for increased efficiency and better response times.
- Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Designed training materials to improve the skills and knowledge of the support team, enhancing overall productivity.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Monitored systems in operation and quickly troubleshot errors.
IT Support Manager
Compass India Food Services Pvt Ltd. | Facebook, Amazon, Micron & More...
2021.01 - 2023.03
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
IT Support Manager
Compass India Food Services Pvt Ltd. | Deloitte, HSBC, Mindtree
2018.03 - 2020.08
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Handling the daily activities through Foodbook Web Application for all payments .
- Performing daily, weekly and monthly reports.
- Installation and troubleshooting of Billing system applications.
- Analysis of reports and settlements for multiple EDC machines.
- Supporting operations team to make the things happen smoothly.
Application Support Engineer - L1
Orient Technologies Pvt Ltd. | NPCI
2016.10 - 2018.03
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Handling the daily EOD settlement activities through ITM Application for ATM, IMPS,UPI and AEPS & POS.
- Performing daily, weekly and monthly backups.
- Restoring the objects according to requirements.
- Uploading and retrieving necessary files from AS/400 I-Series servers through FTP on daily basis.
- Performing backup & deletion of spool files using I-Series navigator.
- Restoring the objects according to requirements.
- Monitoring online transactions for different products like ATM, IMPS, AEPS, POS,UPI Fraud management transactions & health status of I-series systems.
- Monitoring & recording the health status of three types of servers (PR, HA, DR).
- Managing the Online Data Synchronization in three AS400 servers (Production, Backup, DR Server) using MIMIX.
- Coordinating with NFS member banks for different types of issues (Related to declined transactions, network and application level issues).
- Monitoring Network connectivity between different bank switches through NPCINET.
- Coordinating with banks through calls and solving issues.
- Preparing different types of reports on hourly & daily & Monthly basis.
Desktop Support Engineer
US Tech Solutions Pvt Ltd. | Wipro BPS
2015.09 - 2016.10
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Documented and updated known fixes in knowledge base for future reference.
Technical Supervisor
Apollo Power Systems Pvt Ltd. | Wipro SEZ & S9
2015.01 - 2015.08
- Maintaining of 2500kva transformers 2nos (make voltamp)
- Operation and maintenance of 33kv/433v substation.
- Operation and maintenance 630A HT SF6 Breakers (Schneider) 4 nos.
- Operation and maintenance 4000A ATS’S (ASCO 7000Series) 2 nos.
- Operation and maintenance of DG Sets up to 1010kva 3 nos which are operated with GCP(Governor control panel) and AMF.
- Operation and Maintenance of HVAC system - Water cooled Chillers (600 TR X 2 NO), Air cooled chillers (330 TR X 1 NO), AHU’s, VAVs , VRVs & PAC’s.
- Operation and maintenance of Fire Fighting system.
Technical Supervisor
Sodexo Facilities Management Services Pvt Ltd. | Novartis
2013.04 - 2015.01
- Work involved in multitasks of Electrical fields and others.
- Maintenance and operation of 200 KVA UPS-2no and 160 kva UPS-2 No’s.
- Trouble shooting in HT, LT Panels and Raw power circuits.
- Documentation of daily, weekly, bi-weekly, monthly, annual reports.
Education
Bachelor of Engineering - Electrical And Electronics Enginnering
Sanketika Vidya Parishad Engineering College
Viskhapatnam04.2012
Skills
- Multitasking
- Team Management
- Feedback Management
- Performance Monitoring
- Customer Service
- Problem Solving
- Data Collection
- Technical Assistance
- User Training
- Application Support
- Technical Troubleshooting
Timeline
IT Support Lead
Qvantel Software Solutions Limited.
2023.03 - Current
IT Support Manager
Compass India Food Services Pvt Ltd. | Facebook, Amazon, Micron & More...
2021.01 - 2023.03
IT Support Manager
Compass India Food Services Pvt Ltd. | Deloitte, HSBC, Mindtree
2018.03 - 2020.08
Application Support Engineer - L1
Orient Technologies Pvt Ltd. | NPCI
2016.10 - 2018.03
Desktop Support Engineer
US Tech Solutions Pvt Ltd. | Wipro BPS
2015.09 - 2016.10
Technical Supervisor
Apollo Power Systems Pvt Ltd. | Wipro SEZ & S9
2015.01 - 2015.08
Technical Supervisor
Sodexo Facilities Management Services Pvt Ltd. | Novartis
2013.04 - 2015.01
Bachelor of Engineering - Electrical And Electronics Enginnering
Sanketika Vidya Parishad Engineering College
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