Dalicia Tan
Summary
Results-driven Human Resources and Administration professional with comprehensive experience in payroll management, recruitment, employee relations, and HRIS system administration. Skilled in managing end-to-end HR operations including work pass applications, benefits coordination, and compliance with statutory requirements. Proven ability to streamline HR processes, enhance employee engagement, and support organizational growth through effective talent acquisition and retention strategies. Adept at handling complex administrative functions, vendor management, and cross-departmental collaboration to ensure smooth day-to-day operations. Highly proficient in HR systems such as BIPO, Timesoft, and QuickHR, with a strong focus on accuracy, confidentiality, and continuous improvement.
Overview
10
10
years of professional experience
Work History
Senior Executive, HR & Admin
Plaza Premium Lounge Singapore Pte Ltd
08.2023 - Current
- Manage end-to-end recruitment process including job posting, resume screening, interviewing, and background checks.
- Collaborate with hiring managers to identify staffing needs and develop job descriptions and specifications.
- Coordinate and manage the onboarding process for new hires, ensuring a smooth transition into the company.
- Assist in annual employee reviews, bonus payouts, and management of performance evaluation, salary increment, and promotion exercises.
- Process monthly payroll: collect and verify employee data, calculate pay, maintain records, and ensure compliance with regulations.
- Generate and verify time and attendance reports with BUs.
- Handle employee grievances, complaints, and disciplinary issues professionally and effectively.
- Prepare and analyze HR reports (e.g., headcount, FTE, turnover,breakdown report, and other HR metrics).
- Maintain accurate and up-to-date employee records and HR databases.
- Administer MOM surveys.
- Assist in implementing HR programs to enhance employee engagement and retention (e.g., Teambonding).
- Plan, organize, and execute employee engagement initiatives and festive celebrations, such as Chinese New Year, Hari Raya Aidilfitri, Deepavali, Christmas, and Mid-Autumn Festival.
- Manage the application and renewal of airport passes for staff and guests, ensuring accuracy and compliance with security protocols.
- Handle offboarding processes for resigning employees, ensuring smooth exit clearance and documentation completion.
Senior HR Executive
Popular Book Company Pte Ltd
05.2023 - 08.2023
- Administer and renew monthly work passes, ensuring compliance with regulatory requirements.
- Liaise with OFWAS for address updates and coordinate medical checkups for employees.
- Prepare HR documentation including contract renewals, termination, and end-of-contract letters.
- Lead the implementation and day-to-day management of the BIPO HRIS system.
- Act as primary liaison with the BIPO system vendor to resolve technical issues and ensure optimal system performance.
- Provide ongoing support for HRIS-related enquiries and ensure seamless operations across modules.
- Manage leave and claims approval workflows within the BIPO system.
- Maintain accurate employee records by updating confirmation dates, transfers, and identity information.
- Coordinate with insurance brokers on matters relating to MHC/IHP benefits and claims.
- Support the renewal of insurance policies and facilitate employee insurance briefings.
- Assist in the development and management of compensation and benefits structures, including performance management and annual reviews.
- Oversee employee welfare initiatives, recognition programmes, and long service awards.
- Conduct policy, system, and process reviews and recommend improvements for HR operational efficiency.
- Prepare and submit manpower and ad-hoc surveys to relevant authorities.
- Supervise general administrative functions, including office equipment, reception services, staff amenities, transport, and cafeteria operations.
- Ensure timely execution and budget compliance of HR and administrative projects.
- Lead and manage the HR Shared Services/Administration team to ensure efficient and accurate day-to-day operations.
HR Officer
WSP Consultancy Pte Ltd
03.2022 - 04.2023
- Manage end-to-end payroll processing, including approval and verification of overtime (OT) claims and submission of reports to Finance.
- Address timesheet discrepancies and respond to OT-related enquiries.
- Create new hire profiles in BIPO and verify accuracy of employee data in Oracle.
- Oversee offboarding processes: raise IT access tickets (ATOS), coordinate exit clearance, calculate final payments and leave encashments, prepare resignation letters, and close personnel files.
- Submit statutory tax forms (IR21, IR8A) and handle government claims such as NS Pay and Government-Paid Leave.
- Proficient in HRIS platforms including BIPO, Oracle, TimeSoft, and QuickHR.
- Skilled in Microsoft Office Suite for documentation, data analysis, and communication.
- Support recruitment activities and maintain accurate employee records.
- Ensure proper documentation and filing of employee data throughout the employment lifecycle.
- Organize and support staff engagement activities and events.
- Respond promptly to employee enquiries related to leave, policies, claims, and other HR matters.
- Administer work pass applications and renewals (S Pass, Dependant Pass, Work Permit).
- Process employee-related payments such as referral bonuses and staff tokens (e.g., wreaths, baby or get-well hampers).
- Prepare Long Service Award letters and manage recognition initiatives.
HR & Admin Executive (Safe Management Officer)
Patec Pte Ltd
03.2021 - 03.2022
- Ensure timely and accurate processing and submission of monthly payroll, CPF, SDF, and income tax (IR8A/IR21) contributions.
- Prepare detailed monthly payroll reports for submission to Finance.
- Support corporate restructuring and ensure smooth operational integration during company mergers.
- Oversee the renewal of corporate and employee insurance policies to ensure continuous coverage and compliance.
- Manage end-to-end recruitment processes, including drafting job descriptions, shortlisting candidates, conducting interviews, and facilitating onboarding.
- Provide guidance on travel policies and draft internal memos and communications to staff.
- Apply for employment visas and government grants as required.
- Oversee procurement of pantry supplies and ensure general office needs are met efficiently.
- Ensure adherence to workplace safety and safe management measures by employees and guests.
- Act as a liaison between management and employees to address workplace concerns and resolve disputes in a timely and professional manner.
HR Executive
TEE Environmental Pte Ltd
03.2019 - 03.2021
- Ensure timely and accurate submission of payroll, CPF, SDF, and income tax contributions.
- Prepare and present monthly payroll and HR reports for management review.
- Generate appraisal, increment, and promotion letters in line with performance cycles.
- Submit statutory surveys and reports (e.g. MOM, CPF) in compliance with regulatory requirements.
- Compile and submit accurate monthly manpower and payroll summaries to the Finance department.
- Advertise vacancies and manage full-cycle recruitment to meet hiring targets within stipulated timelines.
- Conduct interviews and assess candidates for suitability.
- Manage employee onboarding, including contract briefing and departmental introductions.
- Handle internal transfers and offboarding processes, including exit interviews.
- Draft and update the employee handbook and HR policies in accordance with current employment legislation.
- Provide advisory support to employees and management on HR policy and best practices.
- File Work Injury Compensation claims with MOM and liaise with insurers on case resolution.
Senior HR Officer
NTUC Club
08.2016 - 03.2019
- Monitor and manage expiry timelines for Work Permits and S Passes; ensure timely renewals and applications.
- Explain employment contracts to new hires and provide guidance on HR policies.
- File Work Injury Compensation claims with MOM and coordinate with insurers for resolution.
- Compile and analyze monthly manpower and attrition reports for management insight.
- Arrange and conduct interviews, manage candidate communications, and support the end-to-end hiring process.
- Support onboarding by preparing and explaining contracts and facilitating orientation sessions.
- Research and recommend items for the new hire welcome kit to enhance onboarding experience.
- Source and engage new medical clinics for employee healthcare support.
- Design staff posters and plan engagement events and wellness talks.
- Liaise with external vendors and tenants to secure prizes and tokens for employee contests and events.
- Lead the migration of the staff intranet to a new SharePoint-based Staff Portal to improve internal communications and access to HR resources.
- Coordinate with insurance brokers and arrange on-site briefings to explain employee insurance coverage.
HR Officer
California Fitness
10.2015 - 07.2016
- Ensure timely and accurate submission of payroll, CPF, SDF, and income tax contributions in compliance with statutory requirements.
- Advertise vacant positions and manage recruitment to meet hiring targets within deadlines.
- Oversee onboarding processes including contract briefing and departmental introductions, as well as internal transfers and offboarding procedures, including conducting exit interviews.
- Prepare and submit accurate monthly manpower and payroll summaries to the Finance department.
- Provide guidance and advice on HR policy matters, including leave management and employee inquiries.
- Manage NS claims filing and represent the company at career fairs to support talent acquisition initiatives.
Education
Bachelor of Science - Human Resource Management
University of Dublin
Singapore03-2016
Skills
- Proficient in BIPO, Oracle HRIS, QuickHR, and TimeSoft
- Organizing staff engagement activities and wellness events
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Payroll processing and statutory compliance (CPF, SDF, IR21/IR8A submissions)
- Recruitment & onboarding, contract management, and offboarding
- Work pass applications and renewals (S Pass, Work Permit, Dependent Pass, Airport Pass)
- Performance management support and appraisal documentation
- Organizing staff engagement activities and wellness events
- Designing internal communications and coordinating insurance briefings
Timeline
Senior Executive, HR & Admin
Plaza Premium Lounge Singapore Pte Ltd
08.2023 - Current
Senior HR Executive
Popular Book Company Pte Ltd
05.2023 - 08.2023
HR Officer
WSP Consultancy Pte Ltd
03.2022 - 04.2023
HR & Admin Executive (Safe Management Officer)
Patec Pte Ltd
03.2021 - 03.2022
HR Executive
TEE Environmental Pte Ltd
03.2019 - 03.2021
Senior HR Officer
NTUC Club
08.2016 - 03.2019
HR Officer
California Fitness
10.2015 - 07.2016
Bachelor of Science - Human Resource Management
University of Dublin
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