Daisy Viado

· Responsible for the Joiner/Mover/Leaver process, onboarding and ensuring correct provisioning and access levels are provided.

· Provide day-to-day support for Microsoft 365 services: Exchange Online, Azure AD, Zoom and Microsoft Teams

· Assist in configuring and maintaining Microsoft 365 environments, including managing groups, security policies, and conditional access.

· Configure and manage Workspace ONE to facilitate secure device enrolment and ensure that all devices comply with internal security standards.

· Assists users with work requests and incidents from the Service Now tool, communicating progress until resolved.

· Collaborate with regional IT teams and external vendors to resolve issues and maintain system stability.

· Contribute to documentation and standard operating procedures

• Configure and Setup Control – M system value and Administer Control-M software requirements across multi-platform systems.

• Define and setup Job flow in Control-M across multi-platform systems (Mainframe, AS/400, Unix, Windows)

• Check daily job scheduled and liaise with Vendors on incidents and problems related to Control-M

• Liaise with teams on batch job setup requirements and also work with Business units on authorized adhoc requests.

• Assist in troubleshooting problems related to Control-M upon escalation.

• Provide support to ensure quality and stable environment to our clients.

• Create support documentation to reduce meantime to resolve issues.

• Flexibility and Availability to work for production support during early morning/late eve/ night hours and weekends.

• Responsible for Alert Monitoring and escalation (via HYGIE,CENTREON,SOLARWINDS,CONTROLM)

• Alert to ticket creating and ticket dispatching (management);

• Responsible for timely escalation of ticket to appropriate level;

• Operations, administration & support of the IT infrastructure environment.

• 1st level log analysis and reporting.

• Performs the operating procedures

• Perform changes/adhoc request asked by technical expert level 2/3 on pre-production via CONTROLM

• To add/blacklist from Kaspersky master server suspected/malicious URL.

• Deployment of test jobs via Jenkins.

• Monitor Daily Backup to ensure successful system backup via AS400/CONTROLM machines.

• Take over and understand from previous shift, duly execute tasks and document relevant follow up for next shift

• work independently to monitor and execute the lists of tabulated tasks on 24x7 operations in the IT department for global support

• Execute each applicable tasks diligently as per the given worksheet (so called Production Schedule) including, attend to console & MPLUS messages and escalate appropriately, handle Unicenter tickets, manage the common working mailbox and answer phone call, Physical Checking of Servers to ensure all servers are in working conditions

• Work management concepts for AS400. It involves scheduling, manage and monitor of system jobs

• Perform backup and restoration, handling print device configuration, tape management

• diagnose and resolve issues encountered or escalated from team

• Handle fault reports and work with vendors for resolution

• Assist the Senior Computer Operator or Operations Manager in daily work as assigned

• Able to work overtime during off days to fill in for other team members who call in absent at the last minute when needs arise

• Take responsibility for Operations Administrative task assigned

• Take over and understand from previous shift, duly execute tasks and document relevant follow up for next shift

• work independently to monitor and execute the lists of tabulated tasks on 24x7 operations in the IT department for global support

• Execute each applicable tasks diligently as per the given worksheet (so called Production Schedule) including, attend to console & MPLUS messages and escalate appropriately, handle Unicenter tickets, manage the common working mailbox and answer phone call, Physical Checking of Servers to ensure all servers are in working conditions

• Work management concepts for AS400. It involves scheduling, manage and monitor of system jobs

• Perform backup and restoration, handling print device configuration, tape management

• diagnose and resolve issues encountered or escalated from team

• Handle fault reports and work with vendors for resolution

• Assist the Senior Computer Operator or Operations Manager in daily work as assigned

• Able to work overtime during off days to fill in for other team members who call in absent at the last minute when needs arise

• Take responsibility for Operations Administrative task assigned

• Perform system health checks (server and applications monitoring)

• Monitor Alerts for error messages, log, threshold monitoring, applications

• Identifies any potential problems and escalated to concerned parties (unix, database, wintel).

• Physical Checking of Servers to ensure all servers are in working conditions

• Periodically update of procedural documentation, daily run sheets, etc.

• Monitor Daily Backup to ensure successful system backup

• Performs Tape Management and Tape Inventory

• Monitoring of Data Center environment; A/C, Lights, Temperature and UPS

• Updates Service Request Tracker to ensure tickets are being closed on time.

• Assist vendors in accessing data center

• Prepares Monthly Reports for all servers

• Perform first-level support Unix, Windows and Database problem