Daiki Shirasaka
Fukami,14
Summary
Experienced with strategic account management, consistently aligning client needs with business solutions. Utilizes negotiation and relationship-building skills to drive revenue growth and client satisfaction. Track record of delivering high-impact results through strong understanding of market dynamics and customer-centric strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Milial Resort Hotels Co., Ltd.
01.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Enterprise Account Executive
Japan Business Systems, Inc.
04.2024 - 12.2024
- Consistently exceeded sales targets by proactively identifying and pursuing new business opportunities.
- Managed a portfolio of high-value accounts, ensuring timely renewals and upselling opportunities.
- Delivered comprehensive product presentations and demonstrations, showcasing the value proposition to potential clients.
- Managed accounts to retain existing relationships and grow share of business.
Education
BBA - Aviation Management
J.F.Oberlin University
Tokyo, Japan03-2024
Skills
- Value-based selling
- IT industry background
- Customer relationships
- New business opportunities
- Account management
- Sales presentations
Certification
- Microsoft Certified: Azure Fundamentals
- People and Soft Skills for Professional and Personal Success Specialization (issued by IBM)
- EF SET English Certificate 56/100 (B2 Upper Intermediate)
Languages
Japanese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Enterprise Account Executive
Japan Business Systems, Inc.
04.2024 - 12.2024
Customer Service Representative
Milial Resort Hotels Co., Ltd.
01.2023 - 03.2024
- Microsoft Certified: Azure Fundamentals
- People and Soft Skills for Professional and Personal Success Specialization (issued by IBM)
- EF SET English Certificate 56/100 (B2 Upper Intermediate)
BBA - Aviation Management
J.F.Oberlin University
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