Dahlia Dasuki
Summary
Experienced with managing guest interactions and ensuring seamless experience. Utilizes communication and problem-solving skills to address and resolve concerns effectively. Track record of enhancing guest satisfaction and fostering welcoming environment.
Overview
23
23
years of professional experience
Work History
Co-Owner
GettabettaSG
07.2021 - 01.2023
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality betta fishes and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Monthly Salary: SGD 2000 - 3500
Guest Relation Officer
Palace One Sultan Pte Ltd
01.2010 - 03.2016
- Attend to phone, email and walk-in enquiries and follow up on customers complaints.
- Promote a positive image of the club and attend to customers feedback from various channels promptly.
- Analyse customer feedback and provide strategic direction to leadership based on the analysis.
- Responsible for providing leadership to a team of people to improve quality, customer loyalty, productivity and general operations.
- Perform any other duties as assigned by Manager/General Manager.
- Industry: Entertainment / Media
- Specialization: Customer Service
- Role: Supervisor/Team Lead
- Position Level: Junior Executive
- Monthly Salary: SGD 2000
Sales Representative
Oriental Travels Pte Ltd
01.2008 - 01.2010
- Explain the company's products, sales policies and services to prospective clients.
- Give advice to prospective clients and answer any enquiries.
- Support the account managers giving clients continuity of contract and service to increase sales and performance and in developing of new accounts.
- Handle completed inquiry forms.
- Prepare the Proposal for the clients.
- Prepare the contract negotiated by account managers.
- Responsible in taking care of Groups, follow up on contracts, rooming list and bookings to ensure that group stays go smoothly.
- Monthly Salary: SGD 1800 + commission
Assistant Manager
Golden Jaguar Deluxe
04.2006 - 01.2008
- Supervised day-to-day operations to meet performance, quality and service expectations of guests.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monthly Salary: SGD 3000
Customer Service Assistant
Canon Singapore Pte Ltd
01.2001 - 01.2003
- Company Overview: Call Center/IT-Enabled Services / BPO
- Assist in the provision of sales service which includes attending to walk-in customers sending in their equipments for servicing.
- Provide administrative support role in maintaining and updating of customers and service data in Oracle system.
- Process service report and tax invoice based on the service procedures.
- Maintain and document all equipment sent in for services and segregate the equipment according to machine status.
- Coordinate with the technicians on pre and post service issues.
- Call Center/IT-Enabled Services / BPO
- Monthly Salary: SGD 2200
Cable Process Technician
Datacom Cable Technologies
01.2000 - 01.2001
- Company Overview: Manufacturing/Production
- Supervise, labelling, installation and testing of cable process.
- Manufacturing/Production
- Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
- Monthly Salary: SGD 1800
Sales Representative
Jay Gee Enterprise Pte Ltd
01.2000 - 01.2001
- Company Overview: Retail Merchandise
- Customer service including assisting with clothing choices, sizes and styling on the floor in a friendly and efficient manner.
- Handling the register including all the cash and credit sales plus refunds and exchanges.
- Stock management - restocking sizes from the stockroom, assisting with inventory stocktakes.
- Regular cleaning duties around the store include vacuuming, dusting, cleaning mirrors and steaming clothes.
- Assisted with daily banking cash amounts.
- Retail Merchandise
- Monthly Salary: SGD 2100 + commission
Education
Primary/Secondary School - "O" Level in Mathematics & Sciences
Bukit Batok Secondary School
01.1995
Skills
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Guest services
- Data entry proficiency
Languages
English
Bahasa Malaysia
Bahasa Indonesia
Assessments
Jobstreet English Language Assessment (JELA), 2015-06-17, 40/40
Expected Salary
$2500
Timeline
Co-Owner
GettabettaSG
07.2021 - 01.2023
Guest Relation Officer
Palace One Sultan Pte Ltd
01.2010 - 03.2016
Sales Representative
Oriental Travels Pte Ltd
01.2008 - 01.2010
Assistant Manager
Golden Jaguar Deluxe
04.2006 - 01.2008
Customer Service Assistant
Canon Singapore Pte Ltd
01.2001 - 01.2003
Cable Process Technician
Datacom Cable Technologies
01.2000 - 01.2001
Sales Representative
Jay Gee Enterprise Pte Ltd
01.2000 - 01.2001
Primary/Secondary School - "O" Level in Mathematics & Sciences
Bukit Batok Secondary School
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