Overview
Work History
Education
Skills
Languages
Timeline
Generic

DAARSHINI KANEISHKUMAR

S’pore

Overview

8
8
years of professional experience

Work History

Call Centre Senior Executive

Eagle Eye Centre
05.2022 - Current
  • Handled a high volume of inbound and outbound calls from members of the public, clinics, and insurance agents, providing accurate information and professional assistance.
  • Managed appointment scheduling efficiently, coordinating bookings and optimizing clinic schedules to maximize patient flow.
  • Provided insurance counseling to patients, explaining coverage details, processing insurance forms, and addressing related inquiries.
  • Offered procedure counseling to patients, ensuring they understood treatment plans, pre- and post-procedure instructions, and addressed their concerns.
  • Assisted in auditing processes across all 7 clinics, ensuring accuracy and compliance in record-keeping and administrative procedures.
  • Facilitated onboarding and training for new staff members, ensuring proficiency in communication protocols, appointment management, counseling procedures, and audit support

Customer Support Officer

Accenture Singapore
11.2021 - 02.2022
  • Company Overview: (Land Transport Authority)
  • Handle calls (QSM, General Enquiry, Other Languages, Infrastructure etc) from public with regards to all LTA related queries (Vocational License, COE, Vehicle Related, Emergency Recovery on expressway, Potholes etc ..) and advise caller accordingly
  • To escalate case to relevant department and to inform Defect Reporting Centre and to follow up if necessary
  • (Land Transport Authority)
  • Basic Salary: $2500

Customer Service Executive

MOM Contact Centre
09.2021 - 11.2021
  • Company Overview: (Singtel)
  • Advise Employment Agency policies and practices
  • Advise (ACRA, KAH, Leave policies) on Workplace Safety and Health advises and applications
  • Advise on new covid terms and conditions
  • (Singtel)

Contact Centre Executive/Trainer

Fullerton Health
09.2020 - 09.2021
  • Receiving of incoming calls and referrals via Moobidesk (Whatsapp) for specialist referrals and creating cases in portal and escalating cases to IHP and medical concierge
  • Insurance Benefits Checking and Advise to members and clinic staff for various type of insurers
  • Training new staffs for taking calls, admin portal checking and Whatsapp referrals as I am the pioneer for Singapore’s Specialist Contact Centre of Fullerton Heath
  • Trained Malaysia’s IHP team with regards to the launch of claiming referrals via WhatsApp in IHP Malaysia
  • Department shifted base to Malaysia

Temperature Screener

Reachfield Security and Safety Management
02.2020 - 04.2020
  • Temperature Taking, advise on staff and visitors to complete declaration form
  • Thermal scanner duties
  • Ensure all visitors and staff abide by the safety protocols, rules and measures introduced by the government
  • End of contract

Executive

UOB
07.2019 - 09.2019
  • Company Overview: Alexandra
  • Account Opening, Cheque Clearance, Sorting of mails and cheques
  • Verification of signature, card processing
  • Alexandra
  • Reason for leaving: Contract ended

Student Care Teacher

My Home Tutor
11.2019 - 01.2019
  • Teach Students of Level Primary 2, 5 & 6 Subjects English, Maths & Science
  • Part job, this had stopped once I got a full-time job

Executive

DBS Asia Gateway
01.2018 - 02.2018
  • Company Overview: Singapore
  • Loan processing, debiting, crediting, preparation of notice, advice, manual statistics
  • Singapore
  • Reason for leaving: Contract ended

Project Incharge

Tan Tock Seng Hospital
11.2017 - 11.2017
  • Testing out robots to do internal dispatch (such as food, documents)
  • Teaching staff to handle and operate those robots
  • Reason for leaving: Project failed, this contract ended

Telemarketer

Uber Technology
08.2017 - 10.2017
  • Company Overview: Singapore
  • Get common people to drive with Uber
  • Sell Uber’s Products to common people
  • To get existing drivers to upgrade or extend their contract
  • Singapore
  • Reason for leaving: Contract ended, due to Uber shutting down Operation

Admin Assistant ad hoc Receptionist

Amec Foster Wheeler
10.2016 - 12.2016
  • Company Overview: Singapore
  • Process and photocopy documents
  • Filing of documents
  • Handling visitors and front desk when needed
  • Singapore
  • Reason for leaving: Temporary Holiday Job (Contract ended)

Education

Diploma - Counselling

Kaplan Higher Education Academy
Singapore
01.2018

GCE ‘O’ Levels - GCE ‘N’ Levels

Swiss Cottage Secondary School
10.2015

Skills

  • Microsoft Office [Word, Excel and PowerPoint]
  • Call handling
  • Appointment scheduling
  • Insurance counseling
  • Procedure counseling
  • Record auditing
  • Customer relationship management
  • Team leadership
  • Employee training
  • Compliance management
  • Data entry
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Time management
  • Process improvement
  • Performance improvement
  • Staff management

Languages

  • English
  • Tamil

Timeline

Call Centre Senior Executive

Eagle Eye Centre
05.2022 - Current

Customer Support Officer

Accenture Singapore
11.2021 - 02.2022

Customer Service Executive

MOM Contact Centre
09.2021 - 11.2021

Contact Centre Executive/Trainer

Fullerton Health
09.2020 - 09.2021

Temperature Screener

Reachfield Security and Safety Management
02.2020 - 04.2020

Student Care Teacher

My Home Tutor
11.2019 - 01.2019

Executive

UOB
07.2019 - 09.2019

Executive

DBS Asia Gateway
01.2018 - 02.2018

Project Incharge

Tan Tock Seng Hospital
11.2017 - 11.2017

Telemarketer

Uber Technology
08.2017 - 10.2017

Admin Assistant ad hoc Receptionist

Amec Foster Wheeler
10.2016 - 12.2016

Diploma - Counselling

Kaplan Higher Education Academy

GCE ‘O’ Levels - GCE ‘N’ Levels

Swiss Cottage Secondary School

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DAARSHINI KANEISHKUMAR