Daaniyah Theravam
Singapore
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Officer
Advancer PTE LTD
02.2025 - Current
- Coordinated office operations, enhancing workflow efficiency and supporting team objectives.
- Managed scheduling and calendar management, ensuring timely appointments and meetings.
- Assisted in preparing reports and documentation, maintaining accuracy and attention to detail.
- Processed incoming communications, prioritizing tasks for effective response management.
- Developed organizational systems for filing, improving accessibility of information resources.
Conceirge
Soverus PTE LTD
04.2023 - 02.2025
- Assisted guests with inquiries, providing information on services and amenities.
- Coordinated transportation arrangements, ensuring timely pickups and drop-offs.
- Resolved guest issues promptly, enhancing overall customer satisfaction.
- Managed reservations effectively, accommodating special requests when possible.
- Collaborated with team members to maintain high service standards.
- Monitored lobby area for cleanliness and comfort, addressing any concerns swiftly.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Education
Diploma - Diploma in Hotel Management
Sunway College JB
Johor Bahru, Johor 10.2022
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Relationship building
- Database administration
- Verbal communication
- Critical thinking
Certification
- Cert First Aid Course
- Threat Observation
- Guard and Patrol
- Incident Response
Languages
English
Malay
Tamil
Timeline
Administrative Officer
Advancer PTE LTD
02.2025 - Current
Conceirge
Soverus PTE LTD
04.2023 - 02.2025
Diploma - Diploma in Hotel Management
Sunway College JB
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