Jackie Lynne Ranches

• Improved store efficiency: Reduced labor costs by 10% by optimising staff scheduling, reduced inventory waste by 15% through a new inventory management system, and reduced employee turnover by 10% by proactively addressing performance issues.
• Increased sales performance: Improved sales performance by 20% through targeted training and coaching, and increased sales by 10% through optimised merchandising strategies.
• Enhanced customer satisfaction: Achieved a 90% customer satisfaction rating through proactive complaint resolution and improved customer service initiatives.
• Maintained a safe work environment: Achieved zero workplace accidents during your tenure.
• Mastered POS operations: Processed 75+ transactions daily with 99% accuracy and maintained a 99% accuracy rate for cash handling.

• Increased sales and profitability: Exceeded sales targets by 15% consistently, increased margin by 8% through effective product recommendations, and achieved top 10% performance in Winery Direct metrics.
• Enhanced customer engagement: Organized wine tasting events that attracted 50+ attendees, collaborated with local businesses to promote cross-promotions, and developed a social media campaign that increased brand awareness by 20%.
• Developed expertise in wine knowledge: Developed a deep understanding of 50+ wine varieties and regions, successfully paired wines with food for 100+ customers, and consistently received positive feedback for wine recommendations.
• Maintained a high standard of customer service: Received positive feedback from customers and management regarding store cleanliness, provided excellent service and attention to customers, and demonstrated strong problem-solving skills.
• Proficient in POS operations: Accurately processed 100+ transactions daily, trained new employees on POS system operations, and maintained inventory records and tracked sales trends to make purchasing decisions.

Primary Responsibilities:

• Supported the smooth running of the day-to-day operations of the gym: This could include tasks like checking in members, verifying memberships, ensuring cleanliness, and maintaining gym equipment.
• Greeted and checked in members: This involved verifying memberships and ensuring a positive first impression.
• Ensured cleanliness and maintenance of all gym equipment: This could include tasks like wiping down equipment, reporting any damage, and ensuring the overall cleanliness of the gym.
• Attended to customer inquiries through various channels: This included responding to phone calls, emails, and in-person inquiries.
• Completed any other ad-hoc tasks assigned by club management: This demonstrates flexibility and willingness to take on additional responsibilities.

Secondary Responsibilities:

• Provided exceptional customer service experience at all times: This involved going above and beyond to ensure customer satisfaction.
• Actively sought out new sales opportunities: This included cold calling, networking, and utilizing social media to generate leads.
• Set up appointments with potential members and recommended a suitable service: This involved understanding their fitness goals and recommending the best membership options.
• Conducted club tours and recommended a suitable membership: This involved showcasing the gym's facilities and explaining the different membership options.
• Maintained professional relationships with existing members: This involved providing excellent customer service, answering questions, and addressing any concerns.
• Provided information on classes and availability: This involved keeping members informed about class schedules and availability.
• Processed membership administration and cancellation of membership: This involved handling paperwork and ensuring accurate records.

• Supervised and managed the overall operations of the assigned retail store: This included ensuring all makeup artists met their individual KPIs and contributed to achieving the store's overall sales targets.
• Led and motivated the team: This involved fostering a collaborative environment, providing individual coaching on makeup artistry techniques, and recognizing achievements.
• Provided exceptional customer service: This included offering personalized makeup consultations and product recommendations, resolving customer issues effectively, and exceeding customer expectations.
• Promoted MAC Cosmetics products and services: This involved educating customers about makeup trends and techniques, encouraging them to try new products, and providing expert advice on product selection and application.
• Achieved sales goals: This involved implementing effective sales strategies, including promotional events and customer loyalty programs, and ensuring inventory levels were optimized to maximize sales and minimize waste.
• Ensured compliance with company guidelines: This involved developing and implementing training programs for team members on MAC Cosmetics' brand standards and product knowledge, and maintaining consistent adherence to company guidelines.
• Submitted reports and tracked KPIs: This included monitoring sales performance, analyzing data, and identifying areas for improvement.
• Created a positive and collaborative work environment that encouraged teamwork and open communication, resulting in a 10% increase in team morale

• Improved store efficiency: Developed and implemented operational procedures, streamlining processes and improving efficiency.
• Enhanced customer satisfaction: Consistently received positive feedback from customers regarding helpfulness and knowledge, successfully resolved 15+ customer issues, and developed a reputation for providing knowledgeable and helpful service.
• Increased sales: Created visually appealing displays that increased sales by 5%, and maximized sales by keeping areas tidy, fully stocked, and correctly priced.
• Maintained a high standard of customer service: Received positive feedback from customers and management regarding store cleanliness, and exceeded customer satisfaction by finding creative solutions to problems.
• Proficient in POS operations: Processed 75+ transactions daily with 99% accuracy, maintained a 99% accuracy rate for cash handling, and managed cash register operations using the POS system.