Niveda Jeyaseelan

Overview:

Started as TPM to mature SF Scrum ways of working, Scrum KPIs and expanded role to own both product and process management for SF practice; secondary roles included product management for marketing website, 3rd party vendor management and internal capability maturity
Process management:

• Leveraged Scrum framework to implement behavioral and process changes to reduce 50% cycle time and achieve 0% sprint variance
• Customized communication strategy based on stakeholder mapping to manage relationships and improve customer satisfaction and alignment

Product management:

• Co-develop product vision, roadmap with business partners and refine based on leadership alignment to strategic business KPI
• Own product roadmap delivery from ideation through post-launch support, ensuring consistent quality on time
• Compile business requirements (PRD) and coordinate design sessions to align on cross functional ownership and design
• Achieved 30 days service level from BRD sign off to deployment for pricing related features, increasing cost saving and revenue leaks

Vendor Management:

• Evaluated third-party vendor partnerships by analyzing their capabilities, performance and overall fit with product strategy

Internal Practice:
PII data management:

• Reviewed PII data management policy across ~40 systems and identified compliance gaps for all 6 countries of operation
• Documented PII data flow diagram for supporting ISO audit requirements

Capability building:

• Surveyed dev. team to assess user story maturity, created guidelines and conducted workshop to improve clarity and completeness

Client engagement:

Own project delivery from requirement gathering to deployment including warranty support by becoming central point of contact for all client facing conversations and assist in presales engagement

• Presales: Support sales team with solution feasibility analysis, dev time estimates to prepare pre-sales agreement
• Development: Conduct client process mapping, gather requirements, translate to dev team, backlog prioritization and sprint demos
• Change management: Identify client SMEs, conduct UAT, train users / trainers, enable adoption, warranty support and project handover

Practice / Internal engagement:

• Capability building: Setup marketing cloud capability by completing certification and training broader team to get team members certified
• Revenue increase: Leveraged newly setup marketing cloud capability to support sales team acquire marketing cloud related project / clients

Overview:

Study a legacy 10yr+ old solution for a search portal, update / cleanup functionalities as per business needs and lead a 6 member team to migrate solution from managed package to customized code to improve performance, flexibility and scalability for future

• Study: Analyze 10K+ lines of code to reverse engineer requirement documentation and validate it with architect and business
• Update/cleanup: Develop proposal with add / modify / delete recommendations for all requirements to simplify solution
• Migrate: Translate final business requirements to technical requirements as lead developer and manage dev. team resources for delivery

Overview:

Standardize incident management process across Singapore, Malaysia and Philippines, aligning with regional process, implement Service cloud solution and drive change management as functional consultant

• Project management: Own project plan, delivery timeline, manage constraints and engage clients for entire roll out across 3 countries
• Standardize process: Lead functional requirement during design workshops and finalize country specific deviations
• Service cloud solution: Gather requirements, translate to technical requirements, collaborate with dev team for delivery
• Change management: Lead training, UAT, business validation, manage releases and ensure successful deployment – all in person

HTC Global, Malaysia: Solution Specialist, Apr 2016 - Oct 2016

UST Global, Malaysia: Solution Specialist, Jul 2015 – Apr 2016

Caterpillar India Pvt. Ltd, India: Team lead, Oct 2013 – Apr 2015

Wipro Technologies, India: Associate Consultant, Jul 2010 – Oct 2013

Overview for Jul 2010 – Oct 2016

• Managed 6 member team to implement Agile, perform code reviews and resolve constraints to deliver solutions
• Design and develop SF solutions to automate customized program offers to customers
• Lead integration solution between SF and legacy CRM to improve performance and quality
• Conduct requirement gathering sessions, estimate development efforts, develop, test and deploy solutions