Microsoft Office, Powerpoint, Excel
Derrick Lim
Manager
Singapore,Singapore
Summary
Collaborative leader with dedication to partnering with coworkers and partners to consistently meet productivity, business and customer service objectives. Diplomatic in resolving internal and customer issues to maximize satisfaction. Skillfully works with diverse range of stakeholders to enhance performance and improve day-to-day processes in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Manager, Concession Operations
Changi Airport Group
Singapore, Singapore
06.2017 - Current
- Led and executed Changi Airport's 1st ever offline and online migration of a Duty Free Liquor & Tobacco (L&T) concessionaire, achieved through close collaboration with multiple stakeholders.
- Managed outsourced vendor to develop and launch Changi Airport's 1st Duty Paid Wine & Spirit eCommerce site, ensuring continual maintenance and improvement to site to attain a +10% incremental sales growth, achieved within implementation and maintenance budget.
- Led the successful development and deployment of Changi Airport's 1st ever Wine and Spirits microsites in partnership with multiple liquor brands, internal and external stakeholders.
- Led a team of 5 to develop and successfully migrate Changi Airport and Jewel's retail point of sales (POS) system within budget, to a new outsourced system vendor, with successful deployment of the new system in more than 200 retail outlets.
- Lead the management and budget control of Changi Airport's outsourced retail and F&B point of sales system vendor to maintain a set of service level response KPI of more than 95%, in order to ensure retail and F&B checkout operations are continually at high availability.
Retail Store Manager
Lagardere Travel Retail
Singapore, Singapore
06.2014 - 05.2017
- Managed a team of 57 staff across boutiques in Changi Airport to attain a +5% month on month sales growth, with partnership with internal and external stakeholders to develop and execute commercial strategies in exceeding sales growth.
- Successfully led the development and operation of 3 boutiques in Changi Airport in a span of 12 months, through strong partnership with Changi Airport and brand partners.
- Spearheaded the development and execution of a specialized sales training program for more than 50 sales associates to elevate selling technique and attain sales growth of +10% across Lagardere Travel Retail Singapore and Malaysia portfolio of retail categories.
- Represented Lagardere Singapore to channel Lagardere's customer service and retail values, and partner Changi Airport Group and develop strategic customer service initiatives with key airport partners such as standardize customer service greetings and enhancing user experience touchpoints in the airport.
Account Excutive
Pico Art International Pte Ltd
Singapore, Singapore
01.2014 - 05.2014
- Serviced multiple government client accounts such as STB, PA, to understand needs and requirements for communication and marketing initiatives.
- Conceptualized and executed major events and exhibitions such as the Har Paw Villa heritage festival, HPB's healthy 365 digital exhibition tool, NTF hospital CNY and opening celebration, achieved within budget and timeline with multiple internal and external stakeholders.
Lieutenant, Scout Platoon Commander
Singapore Armed Forces
Singapore, Singapore
07.2009 - 05.2010
- Commanded a platoon of 39 commanders and men to take part in various military exercises including the Army Training and Evaluation Center operational assessment in Exercise Wallaby conducted in Australia.
- Successfully conducted multiple living firing exercises for a company of more than a 100 soldiers.
- Successfully organized celebratory events for a Battalion of more than 500 soldiers.
Education
Bachelor of Science - Information Systems Management
Singapore Management University
Singapore 08.2010 - 12.2013
Diploma - Biomedical Informatics And Engineering
Temasek Polytechnic
Singapore 04.2005 - 04.2008
Skills
Vendor management
Policies and procedures
Operations management
Project Management
Improvement initiatives
Software
MicroStrategy Analytics
Microsoft Dynamics 365 Finance & Operations
Affiliations
Soka Gakkai Singapore
- Student trainer for youth festival
- Chingay 2017 dance performance trainer
Timeline
Manager, Concession Operations
Changi Airport Group
06.2017 - Current
Retail Store Manager
Lagardere Travel Retail
06.2014 - 05.2017
Account Excutive
Pico Art International Pte Ltd
01.2014 - 05.2014
Bachelor of Science - Information Systems Management
Singapore Management University
08.2010 - 12.2013
Lieutenant, Scout Platoon Commander
Singapore Armed Forces
07.2009 - 05.2010
Diploma - Biomedical Informatics And Engineering
Temasek Polytechnic
04.2005 - 04.2008