A non-refundable fee is chargeable if CCS is able to submit a Debt Management Program (DMP) proposal on your
behalf to your creditors
The fee ranges between $50 to $250
You will be informed of the exact fee payable once the DMP proposal is ready
for your acceptance
CCS does not guarantee approval of the DMP proposal by creditors
STEP 1 – TO GET AN APPOINTMENT
(A) Gather the Required Supporting Documents Credit Bureau Report - Apply via Credit Bureau Singapore website www.creditbureau.com.sg with your SingPass or in person at its Money Lender Credit Bureau (MLCB) Report (only if you have existing loans from Licensed Moneylenders)
Apply via website www.mlcb.com.sg or apply in person for the report at our office
Fee: $0.50 CPF Transaction History Statement (for the past 15 months)
CPF Contribution History Statement (for the past 15 months)
Income Statement (you may submit any of the documents below as applicable):
a
For Salaried Employees
I
Pay slip or Payment Voucher (for the past 1 month) or Letter of Employment (complete set of documents)
b
For Commission-only Earners (eg
Housing agent / insurance agent)
I
Commission Statement (for the past 3 months)
c
For Business Owners (eg
Sole proprietor / partner in a partnership firm / director of private limited company)
I
Business Bank Account Statements (for the past 3 months) (compulsory), AND
ii
Business Financial Statements (for the past 2 years), OR
iii
Income Tax Assessment (for the past 2 years)
iv
ACRA Business Profile Report (latest)
d
For Self, (eg
Taxi driver / tuition teacher)
I
Statement of monthly income earned (eg
Printout of the taxi trips (for the past 4 weeks) / record of daily income (for the pastmonth) / a list of students and the fees charge)
(B) SEND the completed Credit Counselling Request Package
signed) + photocopies of supporting documents to CCS at our office address below:
By Mail or by Courier; or
By Hand during office hours
If the office is closed, drop your package into our mail dropbox located next to our main door
After all required documents have been received, CCS will inform you of your Counselling Appointment date/time
Counselling may be
conducted in person at CCS office, via phone or via video call
You are requested to confirm your appointment at least one day before by calling 6338 2663
STEP 2 – TO RESCHEDULE THE COUNSELLING APPOINTMENT DATE
If you are unable to attend the session or take the phone/video call at the scheduled date/time, please inform CCS at least TWO WORKING
DAYS in advance
A new appointment date/time will be assigned, and the next available date is dependent on the queue
STEP 3 – WHAT TO DO ON THE COUNSELLING APPOINTMENT DAY
If you are attending the session in person, REMEMBER to bring along your NRIC/PASSPORT to the counselling session
If you are having the session via phone/video call,
a
Have copies of your documents ready for reference
B
Select a quiet, conducive space with privacy to attend to the call
C
Ensure that there are no interruptions or distractions for the duration of the session
OFFICE HOURS: 9 AM – 6 PM, MONDAY – FRIDAY (EXCEPT PUBLIC HOLIDAYS)
ADDRESS: 51 Cuppage Road #07- 06 Singapore 229469
TEL: 6338 2663 | FAX: 6338 6586 | WEBSITE: www.ccs.org.sg
office [Address: 2 Shenton Way #20-02, SGX Centre 1, Singapore 068804 / Tel: 6565 6363],
(together with the Consent and Agreement for Credit Counselling Services duly
Fee: $8 + GST.
Credit Counselling Singapore
Page 2 of 18 Copyrighted material
May not be reproduced without CCS permission
寻 求 辅 导 表 格
这份表格包含我的个人资料。我确认我在这表格里及辅导过程中所提供的资料是真实,准确且完整的。提呈这份表格表
示我同意让 CCS 进行下列所述: 収集及使用这些资料以便就我的财务状况提供我关于债务的辅导及相关服务。 使用我的资料做统计用途。 在被询问时,让我的债权人知道我前来 CCS寻求协助。
服务费
信贷辅导是不收费的。如果 CCS 能够代表您向债权人提交债务偿还计划提案,则将收取不可退还的服务费。服务费介于到250元。一旦提案准备好供您接受,您将被告知应支付的确切服务费。CCS 不保证债权人会批准提案。
第一步:如何预约辅导:
(A) 把填妥的表格与下列影印的文件亲自提交或寄到:Credit Counselling Singapore (CCS), 地址:51 Cuppage Road #07-06
Singapore 229469。如在非办公时间,请把文件投进CCS门外的投递箱。 新加坡信贷资料中心的信贷报告:请用Singpass上网申请:www.creditbureau.com.sg 或亲自前往 Credit Bureau
Singapore [地址: 2 Shenton Way #20-02, SGX Centre 1, Singapore 068804 / 电话: 6565 6363], 放贷商信贷资料中心(MLCB www.mlcb.com.sg 索取。 费用:$0.50 公积金交易记录(最近十五个月) 。 公积金缴交记录(最近十五个月) 。 收入证明文件:
a
CONSENT AND AGREEMENT FOR CREDIT COUNSELLING SERVICES
Please read this section thoroughly before signing
I WISH TO REQUEST FOR CREDIT COUNSELLING AND HEREBY CONSENT AND AGREE TO THE FOLLOWING:
GENERAL I am voluntarily attending CCS credit counselling out of my own choice
I accept that my relationship with CCS is as follows:
(a) CCS role is simply to provide credit counselling to me on a good faithbasis
(b) CCS does not provide me with any legal advice
(c) CCS is not acting as my agent or the agent of my creditors
(d) CCS is only using its best effort and makes no warranty or guarantee of solving my debt obligations
(e) CCS (including its debt advisors, counsellors, employees, contractors/volunteers, agents, members and
directors) is providing assistance to me and does not owe me any legal or equitable duty or obligation or
explanation whatsoever for its actions, or any action my creditors may take as a result of this request or
otherwise
(f) CCS may notify my creditors that I have sought assistance from CCS, ifenquired
(g) Should CCS need to verify my identity with my creditors, CCS may do so by making a copy of my NRIC /
passport / FIN in accordance with PDPA guidelines
(h) CCS may disclose all my personal information (including my NRIC number, latest address and telephone
number) and financial information to my creditors
(i) CCS may collect, use and disclose mydebt information to provide CCS services to me, and to compile statistics
for research and analysis purposes
My personal data kept by CCS will be in accordance to CCS PDPA policy
(j) CCS shall have no liability to me for any losses or damages that I may suffer as a result of making this request I accept that CCS will only conduct the credit counselling session at their offices or from designated places with a
CCS Credit Counsellor
I understand that I am entitled to seek independent legal and/or professional help and/or advice as I deem fit
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA I understand as follows:
(a) I must co-operate by giving CCS full and frank disclosure of all information relating to my personal debts,
including
(i) personal data of myself, my employer, co- debtors and the like (“Relevant Individuals”);
(ii) all revenue, expenditure, assets and liabilities, and other information relevant to a
comprehensive assessment of my financial situation, and
(iii) any material changes to the above information
(b) CCS may use all information given by me to
(i) assess my case
(ii) establish my identity and indebtedness with my creditors
(iii) disclose all relevant information to my creditors, if applicable
(iv) discuss and negotiate repayment terms with my creditors, if applicable; and
(v) explore options to address my debts with the creditors
(c) CCS may record (audio & video) the counselling session for quality control and training purposes
(d) CCS may send me information and invitations for its activities, publications, services and events, etc
Page 3 of 18 220524240911
Credit Counselling Singapore
Copyrighted material
May not be reproduced without CCS permission
PURPOSE OF CREDIT COUNSELLING I acknowledge that the purpose of a credit counselling session is to help me better understand my personal
financial situation, and explore options to discharge my financial liabilities
I accept that counselling
(a) is voluntary and will depend on my commitment to give full and frank disclosure of all relevant information;
and
(b) may not necessarily result in the making or submission of any debt repayment proposal
CONFIDENTIALITY I give my consent to CCS exercising its discretion to disclose my personal data, financial information and records
of my visit to CCS to external agencies or individuals whom I have approached (directly or indirectly) for assistance
The purpose is to facilitate my request for assistance, authenticate my identity and/or verify such information
communicated by me to those external agencies or individuals
These agencies and individuals include government
departments, registered charities, health authorities, social service agencies, and Members of Parliament and their
agents
I give my consent to CCS to report situations that are required by law
These include a reasonable suspicion of
(1) past abuse to my current child, elder or dependent adult; and (2) a threat to the life, health or safety of
myself or others
I understand that a confidential record of my counselling session is maintained by CCS with
restricted access solely on a need-to-know basis
These records may only be released when mandated by law
enforcement agency, the court or with my consent., Singapore
Page 7 of 18 Copyrighted material
May not be reproduced without CCS permission 本人接受:
(a) 辅导是自愿的,而且取决于本人充分和坦率地披露所有相关信息;以及
(b) 辅导的结果未必是作出或提交债务偿还建议书。
保密 本人同意CCS行使其酌处权,向本人直接或间接寻求协助的外部机构或个人披露本人的个人数据、财务信
息和本人到访CCS的记录,目的是方便本人的协助请求、验证本人的身份以及核实本人向这些外部机构或
个人传达的以上信息。这些机构和个人包括政府部门、注册慈善机构、卫生当局、社会服务机构、议员
及其代理人。 本人同意CCS根据法律要求报告任何情况,包括合理地怀疑(1)过去虐待本人目前的孩子、年长者或需
要照顾的成年人;以及(2)造成对本人或他人的生命、健康或安全的威胁。本人了解CCS将保存本人的
辅导会议的保密记录,仅在需要知道的基础上才能有限地使用。这些记录只有在执法机构或法院授权下
或经本人同意的情况下才可以对外发放。
信息的取用本人有权要求CCS提供有关本人的信息,也可通过书面授权和出示身份证明将此权利授予他人。
更正本人有权要求更正CCS所掌握有关本人的信息,CCS将保证更正错误的信息。
数据的传输和存储本人同意应CCS的信息技术需求,在新加坡或国外传输和存储本人的信息。
配偶或个人担保人共同辅导中的“无秘密”政策在进行信贷辅导会议时,CCS将配偶和担保人视为单一客户。当接获对方询问时,CCS将从配偶或担保人
处收集的信息告知对方。这项“无秘密”政策旨在避免配偶与担保人发生利益冲突。当存在利益冲突且
无法解决时,CCS将终止与配偶或担保人的共同辅导会议。
总结本人接受:
(a) CCS保留自行决定提供或终止其服务的权力;
(b) CCS无法请求或阻止本人的债权人继续其催收行为,包括法律行动。本人已详细阅读并理解上述信贷辅导服务的条件内容,并对自己在辅导会议后所作出的决定和采取的行
Officer
Credit Counselling Singapore
1 1 - 1 1
TRANSFER AND STORAGE OF DATA I consent to the transfer and storage of my information whether in Singapore or otherwise based on CCS IT needs
NO SECRETS” POLICY IN SPOUSAL OR JOINT PERSONAL GUARANTORS COUNSELLING When working with spouses or personal guarantors attending the same counselling session, CCS considers the
spouses and guarantors as one client
Information collected from each spouse or guarantor will be made privy to
the other spouse or guarantor, when asked
This “no secrets” policy is intended to prevent a conflict-of-interest
situation where the interest of one spouse or guarantor is different from that of the other
When a conflict-of-
interest situation exists and cannot be resolved, the spousal or joint guarantor counselling session will be
terminated
Page 4 of 18 220524240911
Credit Counselling Singapore
Copyrighted material
May not be reproduced without CCS permission
CONCLUSION I accept that
(a) CCS reserves the right to offer and/or terminate its service at its sole discretion;
(b) CCS is unable to request or stop my creditors from continuing their collection efforts, including legal action
I have read and understood the content of the above conditions on credit counselling services
I remain solely
responsible for my own decisions and actions taken subsequent to the counselling session
May not be reproduced without CCS permission
信贷辅导服务
同意协议书
请在签署前详细阅读整份文件。
本人请求信贷辅导,在此同意以下内容:
一般条款 本人自愿选择参与新加坡信贷辅导服务(CCS)提供的信贷辅导服务。 本人接受与CCS的关系如下:
(a) CCS仅是善意为本人提供信贷辅导。
(b) CCS没有向本人提供任何法律意见。
(c) CCS不是本人或债权人的代理人。
(d) CCS仅是尽最大的努力,不担保或保证能够解决本人的债务义务。
(e) CCS(包括其属下债务顾问、辅导员、员工、承包商/志愿者、代理人、成员和董事)向本人提供协
助,并没有任何法律或衡平法上的责任或义务,也不需要对其行为或本人的债权人因为此请求或其
他原因可能采取的行动作出任何解释。
(f) 如果接获本人的债权人询问,CCS可以通知他,本人已向CCS寻求帮助。
(g) 如果有需要,CCS可按照《个人资料保护法令》的指导方针,复制本人的身份证/护照/外国身份
证,向本人的债权人核实本人的身份。
(h) CCS可向本人的债权人披露所有本人的个人信息(包括身份证号码、最新地址和电话号码)以及财
务信息。
(i) CCS可在为本人提供CCS服务时,收集、使用和披露本人的债务信息,并为研究和分析汇编统计数
据。CCS在保管本人的个人资料时,将遵守CCS的个人资料保护政策。
(j) CCS对本人因提出此请求而可能遭受的任何损失或损害不承担任何责任。 本人同意CCS的信贷辅导员只在CCS办公室或其指定地点进行信贷辅导会议。 本人理解本人有权寻求本人认为合适的独立法律或专业协助或建议。
个人资料的收集、使用和披露 本人理解如下:
(a) 本人必须合作向CCS全面、坦诚地披露与本人个人债务有关的所有信息,包括:
(i) 本人、本人的雇主、共同债务人等(“相关个人”)的个人数据;
(ii) 所有与全面评估本人财务状况相关的收入、支出、资产和债务与其他信息;以及
(iii) 上述信息的任何重大变动。
(b) CCS可使用本人提供的所有信息:
(i) 评估本人的个案;
(ii) 向本人的债务人确定本人的身份和债务;
(iii) 在适当时向本人的债权人披露所有相关信息;
(iv) 在适用时与本人的债权人讨论和协商偿还条款;以及
(v) 探讨本人债务的解决方案。
(c) CCS可以录制(音频和视频)辅导会议过程,供作质量检查和培训用途。
(d) CCS可向本人发送有关其活动、出版物和服务等的信息和邀请。
信贷辅导的目的 本人知悉信贷辅导会议的目的是要协助本人更好地了解个人财务状况,并探讨清偿债务的选项。 Page 18 of 18 Copyrighted material
May not be reproduced without CCS permission
Business Borrowing
(if you are a business owner)
商业信贷, Address
公司名称
Company Registration
Number
Note List all your business creditors, banks and other institutions which have granted business loan to your company
列出向你公司放贷的银行和其他借贷机构的名称 Examples of “other institutions”,Hong Leong Finance, Ethoz Capital, Orix Leasing, Hitachi Credit, etc
其他借贷机构的例子