Cynthia Heng
Summary
Prosperous E-commerce Assistant with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.
Overview
6
6
years of professional experience
Work History
E-Commerce Assistant
VIP Educational Supplies
10.2022 - Current
- Implemented inventory tracking system to ensure adequate stock levels were maintained at all times for efficient order fulfillment.
- Increased average order value through cross-selling and upselling tactics on the e-commerce platform.
- Coordinated closely with logistics team to guarantee seamless shipping processes for both domestic and international orders.
- Displayed and organized product on inventory shelves in e-commerce storeroom.
- Provided exceptional customer service through prompt response times, accurate information, and empathetic communication skills.
- Focused on continuous quality and customer service improvement in e-commerce operations.
- Integrated photographs of merchandise into corporate e-commerce software.
- Collaborated with marketing team to develop targeted email campaigns, driving repeat business from existing customers.
- Enhanced customer satisfaction by managing and resolving all order-related issues promptly.
- Managed relationships with third-party vendors, ensuring timely delivery of products while maintaining profitability margins.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Researched and developed new products to meet customer demands.
Graphic Designer Cum E-commerce
LNC Pte Ltd
05.2021 - 09.2022
- Conducted thorough market research to identify trends and opportunities for future growth in the e-commerce sector.
- Kept up-to-date with industry best practices, sharing insights with colleagues to facilitate continuous improvement across all aspects of e-commerce operations.
- Implemented inventory tracking system to ensure adequate stock levels were maintained at all times for efficient order fulfillment.
- Increased average order value through cross-selling and upselling tactics on the e-commerce platform.
- Coordinated closely with logistics team to guarantee seamless shipping processes for both domestic and international orders.
- Displayed and organized product on inventory shelves in e-commerce storeroom.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Graphic Designer Intern
Tangram Design Studio
10.2020 - 04.2021
- Editing Artwork, Creating Posters
- Delivered unique logo designs that effectively communicated brand messages and elevated corporate identities.
- Efficiently managed multiple projects simultaneously while meeting strict deadlines under pressure without sacrificing quality or creativity.
- Developed a keen eye for detail, consistently delivering polished designs that adhered to brand guidelines and met client expectations.
- Streamlined workflow processes by organizing digital assets and maintaining an efficient file management system.
- Increased client satisfaction with timely delivery of high-quality graphic design work on multiple projects.
- Participated in brainstorming sessions, contributing fresh ideas to enhance creative output within the team environment.
- Provided valuable input during client meetings, presenting design concepts and gathering feedback for revisions as needed.
- Improved overall design consistency by creating and implementing a company style guide for various projects.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as images sizes and font selection.
- Completed final touches for projects before rollout.
Sushi Chef Assistant
Don Donki
08.2019 - 02.2020
- Making sushi experience, Housekeeping, Assist customers
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Modernized work processes to reduce guest wait times and boost daily output.
- Maintained high-quality standards for ingredients by sourcing fresh, sustainable seafood from local suppliers.
Surveyor
Bottom Slim Group
08.2018 - 04.2019
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
- Adapted quickly to changing conditions on job sites, efficiently adjusting plans as needed while maintaining overall project goals.
- Achieved increased accuracy in measurements using robotic total stations for complex projects.
- Conducted topographic surveys to support land development projects, resulting in successful completion within deadlines.
- Maintained up-to-date knowledge of industry trends, attending professional conferences and participating in continuing education courses.
- Developed strong relationships with clients through consistent communication and timely delivery of results.
Education
Diploma in Visual Communication (Graphic Design) -
First Media Design School
03.2019
Social Media and Web Development -
ITE College West
12.2017
GCE N Level -
St Margaret Secondary School
12.2014
PSLE -
Dazhong Primary School
12.2010
Skills
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Product Listing
- Payment Processing
- Supplier Communication
- Shipping coordination
- Upselling strategies
- Cross-selling techniques
- Problem-Solving
- Excellent Communication
Timeline
E-Commerce Assistant
VIP Educational Supplies
10.2022 - Current
Graphic Designer Cum E-commerce
LNC Pte Ltd
05.2021 - 09.2022
Graphic Designer Intern
Tangram Design Studio
10.2020 - 04.2021
Sushi Chef Assistant
Don Donki
08.2019 - 02.2020
Surveyor
Bottom Slim Group
08.2018 - 04.2019
Diploma in Visual Communication (Graphic Design) -
First Media Design School
Social Media and Web Development -
ITE College West
GCE N Level -
St Margaret Secondary School
PSLE -
Dazhong Primary School
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