C Sharman Colin Nair

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Facilitated communication between customers, technicians, and other Corporate departments to ensure a seamless service experience for all parties involved.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor.
• Exceeded monthly revenue targets by promoting additional services such as maintenance packages during consultations with clients.

• Guided 25 swimmers ranging from 3 to 10 in age to achieve personal and team goals.
• Observed swimmers to find and correct faults and provide feedback on performance.
• Mentored and trained new swim instructors on best practices.
• Implemented safety protocols to ensure swimmer well-being during all training sessions and competitions.
• Demonstrated proper use of equipment to enhance performance of swimmers.
• Guided students on improving swimming speeds, developing kicking techniques and maintaining breathing.
• Improved swimmer performance by developing customized training plans and providing individualized feedback.
• Instructed swimmers in stroke and turn techniques to improve swim times.

• Analyzed and resolving the mistake made by the service advisor and provided feedback on where needs to be improved
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Liaising with customers on timely and quality exception deliverables in accordance with Service Level Agreements (SLAs)and suggested ongoing improvement activities to improve in line with customer requirements
• Provide and update customers with information and advice on warranty protections, and cost savings.
• Liaised with marketing and management teams to develop solutions and accomplish shared objectives.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Service Advisor

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained high-quality service standards, ensuring positive customer feedback.
• Addressed complex issues by scheduling repair appointments.
• Recommended and upsold new products, resulting in 90% increase in revenue.

Technician

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.

• Prepared Body and component panel for Vehicle Installation
• Dismantled old body panel and Installed prep body panel on Vehicle
• Created Jig for each body panel on those that need to prep and installed manually
• Customized and Modified each Vehicle body panel to be fitted on the vehicle
• Performed Quality control check and leak test to see if there are any visible leakages.