Crystal Loh
Summary
As a fresh graduate who has balanced full-time studies with professional roles, I’ve developed strong skills in time management, adaptability, and problem-solving. My work in IT project management, data analysis, and business analysis has complemented my academic learning, allowing me to apply theoretical knowledge in real-world settings. I’m excited to apply these skills while uncovering insights from data, tackling complex challenges, and contributing to meaningful projects while continuing to grow in my career.
Overview
5
5
years of professional experience
Work History
IT Management Associate
Allianz Technology SE
05.2024 - Current
- Collaborate with 5 regional IT managers, each supporting different internal customers across various countries.
- Head planning and execution of full-cycle project rollouts, managing testing phases, ensuring 100% adherence to timeline and budget constraints.
- Maintaining clear communication and collaboration with end users throughout the deployment process.
- Drive project lifecycle planning and risk management, ensuring alignment with organizational goals while maintaining operational efficiency.
- Track, escalate and ensure prompt resolution of all IT-related incidents to reduce downtime and optimize user satisfaction.
- Compiling monthly incident reports and performing analysis to identify patterns in incident reports. Making use of identified trends, bottlenecks and risks in IT processes, collaborate with regional IT managers to implement improvements to mitigate the risks effectively.
Business Analyst Intern
The Software Practice
12.2023 - 04.2024
- Perform needs assessment by running requirements gathering workshops with business owners, users and client IT departments to ensure solutions are aligned with client’s objectives.
- Creating process flow diagrams as part of visualizing the solution.
- Assist business analyst in writing functional specifications documentation.
- Design workflows and experiences that can solve complex user problems.
- Work with Scrum Master to conduct daily/weekly meetings with development and QA teams to monitor progress, clarify scope, move blockers and set direction.
- Assist QA in conducting UAT tests weekly.
- Coordinate maintenance for the first release of the project.
Recruitment Coordinator
Carousell
01.2020 - 10.2020
- Coordinated interviews for all offices within Carousell, scheduling and logistics are well prepared for candidates and hiring managers.
- Collaborated closely with Hiring Managers and candidates to facilitate a positive and professional experience throughout the entire hiring process, from initial contact to on-boarding.
- Extract and analyze reports from the hiring platform, identifying key metrics and trends to improve the efficiency of the hiring process.
- Proactively sought ways to improve the hiring process by proposing and implementing strategies, such as streamlining interview workflows, optimizing candidate evaluation methods, and enhancing communication channels.
Education
Bachelor of Science - Computer Science
University of London
Singapore12-2024
Skills
- Data Analytics
- Data Visualization
- Microsoft Excel, Microsoft PowerPoint
- Power BI
- JIRA
- SQL, Python
- Agile Methodology
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
IT Management Associate
Allianz Technology SE
05.2024 - Current
Business Analyst Intern
The Software Practice
12.2023 - 04.2024
Recruitment Coordinator
Carousell
01.2020 - 10.2020
Bachelor of Science - Computer Science
University of London
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