CRYSTAL KOK
Summary
In the Supply Chain profession, an extremely organized and self-motivated individual with a strong eagerness to learn and develop, particularly in Logistics Operations. Pays attention to details, able to work independently with minimum supervision and plays a key role in ensuring the smooth operation of RDC in a compliant manner by working closely with cross-functional teams.
Overview
18
18
years of professional experience
Work History
Inventory Control Analyst
ILLUMINA SINGAPORE PTE LTD
05.2023 - 02.2024
- Develop and maintain supply forecasts based on historical data, market trends and customer feedback
- Collaborate with sales, marketing and production teams to align supply chain planning according to business needs
- Monitor inventory levels, sales trends and order status to ensure optimal stock levels and minimize stockouts or overstock situations
- Create and manage production and procurement schedules in coordination with suppliers and internal teams
- Prepare and present supply chain reports, highlighting trends, issues and performance metrics
- Activate segregation for expiring/expired materials
- Checked work and purchase orders against actual materials and resolved variances.
- Helped create and improve inventory control policies.
- Increased order accuracy by conducting regular audits and implementing a robust quality control system.
- Improved turnover rates by proactively identifying slow-moving items and developing targeted sales strategies.
- Conducted root cause analyses for discrepancies in inventory records, implementing corrective actions as needed.
- Reduced excess stock levels through strategic planning and demand forecasting, increasing cost efficiency.
- Optimized warehouse layout for improved accessibility, reducing time spent on locating items and fulfilling orders.
- Streamlined inventory management by implementing effective tracking systems and data analysis.
- Managed supplier performance metrics, holding vendors accountable for meeting established expectations and service levels.
- Ensured compliance with industry regulations regarding storage, handling, and disposal of hazardous materials within the warehouse environment.
- Coordinated efficient movement of goods between multiple warehouse locations through effective planning and scheduling.
- Monitored market trends for potential impacts on inventory levels, adjusting forecasts accordingly for optimal results.
- Gathered and analyzed data to forecast trends and recommend adjustments.
LOGISTICS ANALYST
ZOETIS SINGAPORE PTE LTD
11.2020 - 05.2023
- Ensure monthly supply planning and daily customer order fulfillment, according to established Service Level Agreements
- Keep constant interaction with customer service and marketing groups to inform results and gather business plans and intelligence
- Coordinate and ensure the timely import shipment clearance
- Coordinate with LSP on weekly relabeling activities planning
- Coordinate the inventory transfer between satellites
- Work with the Logistics Service Providers (LSPs) to ensure inventory accuracy is maintained at established levels via execution of daily Book to Book reconciliation, cycle counts, annual physical inventory activities, analysis and reconciliations
- Coordinates with LSP general processes of inventory management as required: supports Quality sampling, provides obsolete items for destruction, repacking, re-labeling, code transfers, consignment inventory replenishment, returns, claims, etc
- Ensures proper storage and handling of hazardous goods, controlled substances, temperature controlled, high value products or any other kind of item, following established procedures, regulations and corporate guidelines
- Ensures the appropriate use of warehouse management, distribution, transportation, reporting and/or any other system to achieve efficient operations and assuring proper system interfaces
- Manage customer service inquiries/complaints regarding distribution with the LSP and carriers
- Ensure all contracts and processes with the providers are up-to-date
- Plan and execute the materials acquisition for relabeling and warehouse operation
- Coordinates with the Customs broker the import activities
- Coordinates all the Purchase Order and invoicing processes for vendors
- Implementation, monitoring and reporting of relevant performance metrics (KPIs) in compliance with established guidelines
- Takes corrective actions when needed to achieve targets
- Performs budgeting and expense control activities, for Warehousing, transportation, imports and relabeling processes, keeping track of results to ensure adherence to objectives and strategies, and identifying opportunities for cost improvement projects (CIP)
- Ensure consistent compliance with required regulations, policies and procedures, and Zoetis standards including e.g.: Financial -SOX, FCPA, Zoetis Operating Model, Quality, GDP compliance including cold chain monitoring
- Keeps a comprehensive and updated set of SOP´s and supports all types of internal or external inspections and audits
- Operations (EH&S, dangerous goods, facilities and conveyance security, Business continuity)
- Trade and Customs
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining costeffectiveness.
- Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts.
- Led process improvement initiatives within the supply chain, resulting in reduced lead times and increased customer satisfaction levels.
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
- Analyzed transportation data, identifying trends to inform future route planning decisions and reduce transit times.
- Improved supply chain efficiency by analyzing and optimizing logistics processes.
- Collaborated with IT teams to implement technology solutions that streamlined workflows within the logistics function, improving overall operational efficiency.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Enhanced inventory management with accurate forecasting and demand planning techniques.
- Streamlined warehouse operations for increased productivity by implementing data-driven strategies.
- Ensured compliance with industry regulations and standards throughout all logistics activities and processes.
- Tracked orders and notified customers of status or potential delays.
SENIOR OFFICER, SUPPLY CHAIN - ASEAN
CHEM-TREND SINGAPORE PTE LTD
12.2018 - 07.2020
- Responsible for product line management by completing the product line annual cycle following the global methodology and procedure across ASEAN region
- Develop and implement new systems, best practices, inventory control, supply planning and other optimizations according to the business growth
- Maintaining pricing and shipping matrix for the assortment range of products in SAP
- Support Commercial team for new project material plan/forecast, logistics planning and shipment activation
- Working closely with Business Unit Managers and customers to resolve complex problems to ensure on time delivery of critical material to support customers and company requirements
- Manage and monitor LSP by ensuring smooth operational physical flows, from Warehouse to customers/distributors
- Ensuring a consistent inventory replenishment planning and avoid zero stock scenario within the region
- Manage L/C shipment from documents presentation to contractual terms, LC negotiation, international trade guidelines and Customs regulations
- Assist with audit queries for logistics and billing matters
- Product specs, safety data & compliance monitoring for certificates issuance and Trade forms application
- Contact person for all contract execution for destinations / origins - documentation resolution at supplier and buyer end
- Prepare monthly sales report for KPI and sales target tracking
- Stock reconciliation with Finance and Warehouse team after month end closing
- Accuracy of customer and materials data maintain in the system
- Perform quarterly stock take with Warehouse Team and Finance Dept to ensure inventory records are updated
- Review rates and costs of all outbound shipments once every quarter
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Directed work of [Type] employees, monitoring quality, compliance and productivity.
- Optimized supply chain management practices by evaluating current processes, identifying inefficiencies, and implementing cost-effective solutions.
- Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
- Drove revenue growth by identifying new market opportunities and developing effective sales strategies to capitalize on them.
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
- Evaluated risks associated with potential investments, recommending viable options aligned with corporate goals.
- Enhanced employee engagement through the development of comprehensive training programs tailored to individual needs.
- Nurtured key partnerships with external stakeholders to facilitate collaboration on projects or initiatives that added value to both organizations.
SUPPLY CHAIN SPECIALIST
ABBVIE OPERATIONS SINGAPORE PTE LTD
06.2016 - 04.2018
- Responsible for both strategic and tactical management of S&OP based on demand forecasts and execute on timely production schedule
- Became a technical SME on logistics processes and provide inputs to regional logistics team
- Develop pricing strategies for the assortment range of products, BOM and price list in SAP
- Person in charge of vendors set up in Ariba
- Process improvement to deploy and develop best methods of inventory and shipment planning
- Working closely with Business Unit Managers and customers to resolve complex problems to ensure on time delivery of critical material to support production requirements
- Manage and monitor 3PL and freight forwarders performance and work on CAPA implementations
- Key person to manage the vertical supply chain from order fulfillment, inventory, shipment planning and warehousing to achieve 95% OTIF
- Assist with audit queries for logistics and billing matters
- Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.
- Established effective communication channels between departments for seamless supply chain operations.
- Maintained optimal inventory levels to meet operational requirements.
- Improved consistency of on-time arrivals through effective logistics management and travel route planning.
- Spearheaded initiatives focused on process improvements within the supply chain function, driving efficiencies across the organization.
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.
- Optimized inventory levels by implementing efficient demand forecasting and supply planning methods.
- Improved quality assurance operations by inspecting materials and verifying delivery compliance.
- Reduced order lead times with streamlined procurement processes for increased customer satisfaction.
- Revised production schedules to meet dynamic conditions such as supply shortages and backlogs.
OPERATION OFFICER
WILMAR TRADING PTE LTD
06.2014 - 06.2016
- Monitor trading & logistics including receiving sales and supply from the factories for key markets
- Be single point of contact for all contract execution for destinations / origins - documentation resolution at supplier and buyer end / product specs monitoring & compliance
- Co-ordinate with key suppliers for daily quotes, conversion of price, trade term for all the SKU and destination wise for each buyer
- Follow up with suppliers and surveyors for receipt / despatch of samples to various destinations
- Coordinate with freight desk for booking of freight and issues pertaining to shipping line
- Ensure documents comply to contractual terms, LC negotiation & quality specification conditions, international trade guidelines and Customs regulations
- Manage finished goods production planning and ensure timely order fulfilment
- Ensure settlement of all trades are performed properly including payment receivable
- Report insurance claims to Insurance Team/broker and follow up with all the correspondence on the claim
- Coordinate retrieval of requested information for various audits throughout the year
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
SENIOR SHIPPING ADMINISTRATOR
BRITISH AMERICAN TOBACCO
07.2010 - 06.2014
- Receive shipment advice from various stakeholders, prepare inward and outward permits/ custom declarations in accordance to local trade and customs regulations and coordinate with logistic providers to deliver the goods on time
- Ensure that all shipping documents comply with all contractual terms, L/C conditions, international trading guidelines and local Trade and Customs regulations
- Timely notification and dispatch of shipping documents to customers before cargo arrival
- In charge of customs declaration and trade net operations
- Check and verify invoices from transporters and shipping carriers to ensure important information such as rates and quantity are correct
- Review rates and costs of all inward and outward shipments
- To ensure the Customer and Materials data maintained accurately in the system
- Perform quarterly stocktake with Warehouse Team and Finance Dept to ensure stock accuracy
- Verification of vendor and service provider's invoices for on time payment
- Assisted customers with inquiries regarding shipment status, providing prompt updates and addressing concerns professionally.
- Monitored the performance of third-party logistics providers to ensure high service levels were consistently met or exceeded expectations.
- Conducted regular audits of shipping activities for compliance with company policies, industry standards, and regulatory requirements.
- Served as the primary liaison between the company and carriers, addressing any discrepancies or issues in a timely manner.
- Enhanced customer satisfaction with timely and accurate delivery of shipments through diligent tracking and monitoring.
- Leveraged strong interpersonal skills to build positive relationships with vendors, carriers, team members, and customers alike.
- Developed comprehensive reports on shipping metrics to inform management about performance trends and areas for improvement.
- Coordinated logistics for smooth import and export transactions, ensuring compliance with customs regulations and documentation requirements.
- Maintained thorough records of all transactions, including bills of lading, invoices, and shipment tracking information.
SHIPPING ADMINISTRATOR
BAXTER HEALTHCARE SA
08.2008 - 07.2010
- Monitor and co-ordinate local deliveries and overseas shipments
- Perform inventory transaction in JDE system
- Co-ordinate with carriers / freight forwarders / 3PL on booking and collection of cargo
- Liaise with End Market on all shipment-related activities
- Perform booking and process documentation as well as co-ordinate with various internal departments on shipping activities
SHIPPING ASSISTANT
SCHNEIDER ELECTRIC LOGISTICS ASIA
04.2006 - 06.2008
- Schedule booking and process documentation as well as co-ordinate with Local & Export team on shipping activities
- Co-ordinate with carriers / freight forwarders / 3PL on booking and collection of cargo
- Expediting all the export shipments to ensure timely delivery
- Managing all the Customers' complaints on quality and warranty issue by sending the replacement parts on time to End Market
Education
BACHELOR OF SCIENCE - GLOBAL LOGISTICS
COVENTRY UNIVERSITY
Singapore10-2023
SPECIALIST CERTIFICATE - COLD CHAIN MANAGEMENT (Pharmaceuticals & Medical Devices)
THE LOGISTICS ACADEMY
Singapore04-2018
DIPLOMA IN LOGISTICS MANAGEMENT -
SINGAPORE INSTITUTE OF PURCHASING AND MATERIAL MANAGEMENT
Singapore07-2012
Skills
- SAP (ECC & EWM), Sales Force, Ariba, JDE
- Microsoft Office 365
- Import & Export
- Order management
- Warehouse operations
- Inventory counts
- Sales support
- Audit Counting
- Planning tools
- Tradenet
- LC and Custom Trade compliance
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Malay
Intermediate (B1)
Timeline
Inventory Control Analyst
ILLUMINA SINGAPORE PTE LTD
05.2023 - 02.2024
LOGISTICS ANALYST
ZOETIS SINGAPORE PTE LTD
11.2020 - 05.2023
SENIOR OFFICER, SUPPLY CHAIN - ASEAN
CHEM-TREND SINGAPORE PTE LTD
12.2018 - 07.2020
SUPPLY CHAIN SPECIALIST
ABBVIE OPERATIONS SINGAPORE PTE LTD
06.2016 - 04.2018
OPERATION OFFICER
WILMAR TRADING PTE LTD
06.2014 - 06.2016
SENIOR SHIPPING ADMINISTRATOR
BRITISH AMERICAN TOBACCO
07.2010 - 06.2014
SHIPPING ADMINISTRATOR
BAXTER HEALTHCARE SA
08.2008 - 07.2010
SHIPPING ASSISTANT
SCHNEIDER ELECTRIC LOGISTICS ASIA
04.2006 - 06.2008
BACHELOR OF SCIENCE - GLOBAL LOGISTICS
COVENTRY UNIVERSITY
SPECIALIST CERTIFICATE - COLD CHAIN MANAGEMENT (Pharmaceuticals & Medical Devices)
THE LOGISTICS ACADEMY
DIPLOMA IN LOGISTICS MANAGEMENT -
SINGAPORE INSTITUTE OF PURCHASING AND MATERIAL MANAGEMENT
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