Esther Sharleen Tan Ying Jie
Summary
Dynamic Director with a proven track record at Invictus Legacy Pte Ltd, excelling in strategic planning and operational efficiency. Expert in estate planning and negotiation, I foster cross-functional collaboration and mentor teams to achieve organizational goals. Successfully enhanced client relationships and drove growth through data-driven decision-making and innovative solutions.
Overview
9
9
years of professional experience
Work History
Director
Invictus Legacy Pte Ltd
03.2022 - Current
- Developed and implemented strategic initiatives to enhance operational efficiency across departments.
- Led cross-functional teams in executing projects aligned with organizational goals and objectives.
- Mentored staff to improve performance, fostering a culture of continuous improvement and accountability.
- Analyzed market trends to inform business strategies, driving growth and competitive advantage.
- Established key performance indicators to measure success of initiatives, facilitating data-driven decision-making.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Advise client how to better plan their will writing
- Estate planning
Admin Executive
Invictus Law Corporation
09.2020 - 03.2022
- Led initiatives to streamline legal processes and improve case management efficiency.
- Conducted thorough legal research, ensuring compliance with regulations and best practices.
- Implemented innovative solutions to optimize workflow and reduce turnaround times.
- Developed strategic partnerships with external stakeholders to enhance service delivery.
- Analyzed case data to identify trends, informing strategic decision-making for client representation.
Sales Manager
Avis Bpo Pte Ltd
01.2017 - 12.2019
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Developed training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales strategies.
- Fostered relationships with key clients, ensuring high retention rates and satisfaction levels.
- Mentored junior staff, promoting skill development and career progression within the team.
- Streamlined sales processes, enhancing efficiency and reducing turnaround time on client responses.
- Attended industry events and conventions to expain sales opportunities.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
Education
Fortis Adult Learning Academy
08-2024
Fortis Adult Learning Academy
05-2023
High School Diploma -
BCA Academy
12-2014
Bendemeer Secondary School
12-2011
Skills
- Strategic planning
- Operational efficiency
- Cross-functional leadership
- Staff mentoring
- Estate planning
- Legal compliance
- Goal setting
- Budget management
- Business planning
- Negotiation
- Hiring and retention
- Business development
- Legal and regulatory compliance
Timeline
Director
Invictus Legacy Pte Ltd
03.2022 - Current
Admin Executive
Invictus Law Corporation
09.2020 - 03.2022
Sales Manager
Avis Bpo Pte Ltd
01.2017 - 12.2019
Fortis Adult Learning Academy
Fortis Adult Learning Academy
High School Diploma -
BCA Academy
Bendemeer Secondary School